Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. Soundcore Work: Coin-sized AI voice recorder by Anker that transcribes and summarizes meetings with key points and action items. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and Soundcore Work when recording lectures or interviews for later summary matters most. Try them side by side on real calls before deciding — needs vary by team.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
Coin-sized AI voice recorder by Anker that transcribes and summarizes meetings with key points and action items.
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
Soundcore Work is a coin-sized AI voice recorder from Anker's Soundcore brand, designed for professionals who want to capture in-person meetings, calls, lectures, and interviews and convert them into structured notes. Weighing a fraction of an ounce, it can be clipped to a collar, worn as a necklace, or attached magnetically to a phone, and uses dual omnidirectional microphones to capture audio around a table along with speaker identification to separate voices in a session. Recordings are processed through the Soundcore Work app, available on iOS and Android with a web-based online hub for desktop review, where AI generates transcripts plus structured summaries with key points and action items based on templates. The device supports a large set of languages and stores audio and transcriptions encrypted on-device, sending audio to the cloud only temporarily for transcription. A monthly allotment of free transcription minutes is included, with optional higher tiers. It is aimed at salespeople, consultants, students, and other professionals who need accurate, hands-free meeting capture in a compact form factor. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Eleveo is custom pricing (contact sales); Soundcore Work is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | Soundcore Work |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | Coin-sized wearable recorder with dual omnidirectional mics |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | Speaker identification to separate multiple voices |
| Team usage | Automated call summaries with highlights, topics, and next steps | AI summaries with key points and action items via templates |
| Integrations | Sentiment detection and conversation categorization across interactions | Soundcore Work app for iOS and Android plus web online hub |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | Support for 150+ languages |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | On-device AES-256 encryption with temporary cloud transcription |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
Soundcore Work
Choose Soundcore Work if you need capturing in-person sales meetings and client conversations — strengths include very compact and easy to wear or attach to a phone.
Eleveo
Soundcore Work
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while Soundcore Work is strong for capturing in-person sales meetings and client conversations. Both transcribe and summarize meetings.
Eleveo is custom pricing and Soundcore Work is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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