Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. Senstone: Senstone (Scripter) is a wearable voice-recorder pendant/clip with a companion app that transcribes spoken notes into text, summarizes them, and syncs them to your phone. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and Senstone when dictating notes and reminders hands-free for busy professionals and students matters most. Run both through a week of actual calls to see which suits your workflow.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
Senstone (Scripter) is a wearable voice-recorder pendant/clip with a companion app that transcribes spoken notes into text, summarizes them, and syncs them to your phone.
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
Senstone, currently sold as the Scripter, is a wearable voice assistant: a small device worn as a clip or pendant that lets you capture spoken notes, ideas, and dictations hands-free without reaching for your phone. Pressing the device records your voice, which its companion app then transcribes into text, organizes, stores, and lets you share. The platform handles voice-to-text in 12+ languages, including English, French, German, Arabic, and Ukrainian, and uses AI to clean up transcripts with punctuation and titling. Beyond plain transcription, the app generates summaries and action items, recognizes keywords, and can create lists and reminders via hashtags. The device syncs continuously with your smartphone and stores recordings locally when out of range, and notes can be shared to apps like Gmail. It is aimed at professionals, students, writers, and anyone who wants to capture thoughts on the move and turn them into searchable text. Senstone positions Scripter as an on-demand, pick-and-choose alternative to always-on life-logging wearables, emphasizing long battery life and selective recording.
Best suited for
Eleveo is custom pricing (contact sales); Senstone is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | Senstone |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | Wearable clip/pendant device for hands-free voice capture |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | Voice-to-text transcription in 12+ languages |
| Team usage | Automated call summaries with highlights, topics, and next steps | AI-generated summaries and action items from notes |
| Integrations | Sentiment detection and conversation categorization across interactions | Keyword recognition with lists and reminders via hashtags |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | Continuous sync to companion app with offline on-device storage |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | Sharing of text and audio notes to apps like Gmail |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
Senstone
Choose Senstone if you need capturing ideas, to-dos, and voice memos on the go and converting them to text — strengths include hands-free, always-on-you capture without pulling out a phone.
Eleveo
Senstone
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while Senstone is strong for capturing ideas, to-dos, and voice memos on the go and converting them to text. Both transcribe and summarize meetings.
Eleveo is custom pricing and Senstone is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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