Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. Scriberr: Open-source, self-hosted AI audio transcription app that runs Whisper models locally with speaker diarization, summaries, and chat-with-transcript. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and Scriberr when researchers and journalists generating diarized transcripts of recorded conversations matters most. Try them side by side on real calls before deciding — needs vary by team.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
Open-source, self-hosted AI audio transcription app that runs Whisper models locally with speaker diarization, summaries, and chat-with-transcript.
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
Scriberr is an open-source, self-hosted audio transcription application aimed at people who want to keep recordings and transcripts on their own hardware. It uses the open-source Whisper family of models (via the WhisperX engine) to transcribe audio and video files entirely offline, with no requirement to send data to a cloud provider. The project is distributed under the MIT license and is packaged as a single binary, with a Go backend and a Svelte frontend compiled into the binary, while Python handles the underlying AI transcription. Beyond raw transcription, Scriberr can automatically detect and label different speakers (diarization), generate summaries using custom prompts, and let users chat with a transcript by connecting to Ollama or OpenAI-compatible providers. It includes a transcript reader with playback follow-along and seek-from-text, a built-in audio recorder, note-taking, and a folder watcher plus API endpoints for automation and integration with tools like n8n. The maintainer publicly noted development is paused but not abandoned, and community contributions are welcome; the most recent release at the time of review was v1.2.0 in December 2025. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Eleveo is custom pricing (contact sales); Scriberr is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | Scriberr |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | Local, offline transcription using Whisper models via the WhisperX engine |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | Automatic speaker diarization (who said what) |
| Team usage | Automated call summaries with highlights, topics, and next steps | AI summaries with custom prompts via Ollama or OpenAI-compatible providers |
| Integrations | Sentiment detection and conversation categorization across interactions | Chat with your transcripts to ask questions and pull insights |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | Built-in audio recorder and note-taking on transcripts |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | Folder watcher and API endpoints for automation workflows |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
Scriberr
Choose Scriberr if you need privacy-conscious teams transcribing meeting and interview recordings on their own infrastructure — strengths include fully self-hosted and offline, keeping audio and transcripts on your own hardware.
Eleveo
Scriberr
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while Scriberr is strong for privacy-conscious teams transcribing meeting and interview recordings on their own infrastructure. Both transcribe and summarize meetings.
Eleveo is custom pricing and Scriberr is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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