Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. Riverside: Browser-based podcast and video recording studio with AI transcription, captions, and text-based editing that also handles interviews and remote meetings. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and Riverside when running and documenting remote interviews or small group conversations matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
Browser-based podcast and video recording studio with AI transcription, captions, and text-based editing that also handles interviews and remote meetings.
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
Riverside is a web-based recording and editing studio built primarily for podcasters and video creators, with capabilities that extend to remote interviews and meetings. Participants join through a browser link without signing up, and Riverside records each person's audio and video locally on their own device before uploading the high-quality files after the session, which avoids the compression and dropout problems of standard video-call recording. Once a session is recorded or an existing file is uploaded, Riverside automatically generates a transcript using AI speech recognition, detects and labels separate speakers, and supports transcription across more than 100 languages. The transcript can be downloaded as plain text or as SRT/VTT caption files, and it powers text-based editing, where users trim or rearrange the recording by editing the transcript rather than a waveform. Riverside also offers AI clip generation for short-form social video and a teleprompter. It is aimed at podcasters, content creators, marketing teams, and anyone running recorded interviews or small group conversations that need clean transcripts and captions. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Eleveo is custom pricing (contact sales); Riverside is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | Riverside |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | AI-generated transcripts with automatic speaker detection and labeling |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | Transcription support across more than 100 languages |
| Team usage | Automated call summaries with highlights, topics, and next steps | Caption and subtitle export in SRT and VTT formats |
| Integrations | Sentiment detection and conversation categorization across interactions | Text-based editing that lets users cut and rearrange recordings by editing the transcript |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | Local high-quality recording of each participant's audio and video track |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | AI clip generation for short-form social video |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
Riverside
Choose Riverside if you need transcribing and captioning recorded podcast episodes and video interviews — strengths include records each participant locally, producing cleaner audio and video than typical call recording.
Eleveo
Riverside
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while Riverside is strong for transcribing and captioning recorded podcast episodes and video interviews. Both transcribe and summarize meetings.
Eleveo is custom pricing and Riverside is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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