Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. Quantified: AI sales coaching and role-play platform for regulated industries, with simulations plus pre-call prep, post-call reflection, and live-call analysis. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and Quantified when driving product-launch readiness with compliant practice matters most. Run both through a week of actual calls to see which suits your workflow.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
AI sales coaching and role-play platform for regulated industries, with simulations plus pre-call prep, post-call reflection, and live-call analysis.
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
Quantified is an AI sales coaching and role-play platform built for regulated industries such as life sciences, medical devices, financial services, and insurance, where conversation quality and compliance both matter. It is organized around a set of AI agents that span the rep lifecycle: AI Roleplay for realistic practice of high-stakes conversations, an AI Readiness Coach for onboarding and certification, an AI Field Coach for pre-call preparation, post-call reflection, and live-call analysis, an AI Authoring agent to build simulations from approved content, an AI Compliance agent that applies regulatory-aware guardrails, and an AI Insights agent that reports on readiness, proficiency, and adherence. Adaptive AI personalizes coaching to each rep's role, experience, and business context so feedback stays relevant as reps progress. The platform is used by large enterprises including major pharmaceutical companies, and is applied to new-hire onboarding, product-launch readiness, certification programs, continuous reinforcement, and even talent screening based on selling behaviors. Quantified concentrates on coaching, simulation, and readiness for sales teams rather than serving as a general meeting-notes tool. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Eleveo is custom pricing (contact sales); Quantified is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | Quantified |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | AI role-play for high-stakes sales conversations |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | AI Field Coach for pre-call prep, post-call reflection, and live-call analysis |
| Team usage | Automated call summaries with highlights, topics, and next steps | AI Readiness Coach for onboarding and certification |
| Integrations | Sentiment detection and conversation categorization across interactions | Compliance-aware guardrails for regulated selling |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | Adaptive AI that personalizes coaching to each rep |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | Insights agent reporting on readiness, proficiency, and adherence |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
Quantified
Choose Quantified if you need onboarding and certifying reps in life sciences or financial services — strengths include purpose-built for compliance-sensitive regulated industries.
Eleveo
Quantified
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while Quantified is strong for onboarding and certifying reps in life sciences or financial services. Both transcribe and summarize meetings.
Eleveo is custom pricing and Quantified is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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