Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. PrismaScribe: AI transcription tool that converts interviews, meetings, podcasts and lectures into text with multi-speaker labeling and many export formats. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and PrismaScribe when generating subtitles from meeting or lecture recordings matters most. Run both through a week of actual calls to see which suits your workflow.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
AI transcription tool that converts interviews, meetings, podcasts and lectures into text with multi-speaker labeling and many export formats.
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
PrismaScribe is an AI transcription platform that converts uploaded audio and video files into text. It is designed to handle a range of source material including interviews, meetings, podcasts and lectures, and processes recordings faster than real time so users can get transcripts back quickly. The service supports transcription and translation across a large number of languages with automatic language detection and code-switching, which makes it useful for multilingual interviews and research recordings. PrismaScribe applies speaker identification to distinguish multiple participants in a recording and labels each speaker in the transcript, and it accepts many common audio and video formats. Finished transcripts can be exported in several formats including plain text, SRT and VTT subtitle files, PDF, Word and Markdown, so the output can flow into subtitling, documentation or qualitative analysis workflows. The product positions itself toward creators, journalists, researchers and professionals such as podcasters, media organizations and universities. PrismaScribe focuses on transcribing recorded files rather than providing a live in-meeting bot, making it well suited to teams that need accurate, multi-speaker transcripts of conversations they have already captured. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Eleveo is custom pricing (contact sales); PrismaScribe is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | PrismaScribe |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | AI transcription of uploaded audio and video files |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | Speaker identification and labeling for multiple speakers |
| Team usage | Automated call summaries with highlights, topics, and next steps | Transcription and translation across many languages with auto-detection |
| Integrations | Sentiment detection and conversation categorization across interactions | Support for a wide range of audio and video formats |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | Faster-than-real-time processing speed |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | Export to TXT, SRT, VTT, PDF, Word and Markdown |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
PrismaScribe
Choose PrismaScribe if you need transcribing research and journalistic interviews with multiple speakers — strengths include strong multi-speaker and multilingual handling for research-style recordings.
Eleveo
PrismaScribe
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while PrismaScribe is strong for transcribing research and journalistic interviews with multiple speakers. Both transcribe and summarize meetings.
Eleveo is custom pricing and PrismaScribe is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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