Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. Pocket: MagSafe-attached AI recorder that turns meetings and ideas into transcripts, summaries, and action items. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and Pocket when capturing fleeting ideas on the move without typing matters most. Run both through a week of actual calls to see which suits your workflow.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
MagSafe-attached AI recorder that turns meetings and ideas into transcripts, summaries, and action items.
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
Pocket is an AI hardware device, built by a Y Combinator-backed team, that captures meetings, ideas, and conversations and converts them into clear notes without requiring the user to interact with a phone during the session. The device attaches magnetically to a phone via MagSafe and includes dual studio microphones plus a contact microphone for capturing phone calls, with onboard storage and cloud sync. A single press starts a recording, and the accompanying AI then produces transcripts, summaries, action items, and mind maps from the captured audio. Pocket supports processing in well over 100 languages and is positioned for people who talk and move quickly and want to record thoughts or discussions on the go rather than typing notes. Captured content is managed through a companion mobile app on iOS, where users can read summaries, recall meeting details without replaying audio, and organize their notes. It targets professionals, founders, and knowledge workers who attend frequent in-person meetings or want a low-friction way to capture spoken information and review it later in structured form. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Eleveo is custom pricing (contact sales); Pocket is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | MagSafe-compatible wearable recorder with onboard storage |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | Dual studio microphones plus a contact mic for phone calls |
| Team usage | Automated call summaries with highlights, topics, and next steps | AI transcripts, summaries, action items, and mind maps |
| Integrations | Sentiment detection and conversation categorization across interactions | Support for 120+ languages |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | Companion iOS app with cloud sync |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | One-press recording with multi-day battery |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
Choose Pocket if you need recording in-person meetings and getting action items automatically — strengths include low-friction, hands-free capture that attaches to your phone.
Eleveo
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while Pocket is strong for recording in-person meetings and getting action items automatically. Both transcribe and summarize meetings.
Eleveo is custom pricing and Pocket is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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