Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. Parabol: Free, open-source agile meeting tool for retrospectives, sprint poker, and standups with automated meeting summaries and AI topic grouping. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and Parabol when facilitating sprint poker estimation sessions matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
Free, open-source agile meeting tool for retrospectives, sprint poker, and standups with automated meeting summaries and AI topic grouping.
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
Parabol is a free, open-source platform built for facilitating agile meetings, with a particular focus on sprint retrospectives alongside estimation (sprint poker) and team check-ins. Its retrospective experience follows a structured reflect, group, vote, discuss, and action workflow compatible with popular formats like Start/Stop/Continue, 4Ls, and Mad/Sad/Glad, plus custom templates. Facilitators get multiplayer drag-and-drop cards, live task editing, timers, dynamic agenda items, discussion threads, emoji reactions, and a large library of retrospective formats and icebreaker questions. At the end of each retro, Parabol automatically generates a meeting summary that rolls up notes and tasks, posts them to a team timeline, and delivers them to attendees via email or Slack so next steps are clear. Its AI capabilities include automatic naming of grouped card clusters and AI topic summaries to speed up synthesis during retros. Parabol integrates with Jira, GitHub, GitLab, Slack, and Mattermost, and because the codebase is publicly available on GitHub, teams can self-host or review how it works. It is used by hundreds of thousands of people across distributed and remote teams. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Eleveo is custom pricing (contact sales); Parabol is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | Parabol |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | Structured retrospective workflow (reflect, group, vote, discuss, action) |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | Automated meeting summaries delivered via email and Slack |
| Team usage | Automated call summaries with highlights, topics, and next steps | AI auto-naming of grouped cards and AI topic summaries |
| Integrations | Sentiment detection and conversation categorization across interactions | Sprint poker estimation and team standup/check-in templates |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | Large library of retrospective formats and icebreaker questions |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | Integrations with Jira, GitHub, GitLab, Slack, and Mattermost |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
Parabol
Choose Parabol if you need running sprint retrospectives for remote and distributed agile teams — strengths include free and open-source with the option to self-host.
Eleveo
Parabol
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while Parabol is strong for running sprint retrospectives for remote and distributed agile teams. Both transcribe and summarize meetings.
Eleveo is custom pricing and Parabol is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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