Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. oTranscribe: A free, open-source web app that eases manual transcription of recorded interviews by integrating media playback controls beside a text editor. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and oTranscribe when academic and qualitative researchers transcribing fieldwork or oral-history recordings matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
A free, open-source web app that eases manual transcription of recorded interviews by integrating media playback controls beside a text editor.
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
oTranscribe is a free, open-source (MIT license) web app, created by Elliot Bentley and maintained by the MuckRock Foundation, that takes the pain out of transcribing recorded interviews. It runs in the browser on desktop computers and places an integrated audio or video player alongside a text editor, so you can pause, rewind, and fast-forward your recording using keyboard shortcuts without taking your hands off the keys or switching between apps. It is built for journalists, researchers, oral historians, and students who type up interviews and recordings themselves. Rather than using automatic speech recognition, oTranscribe assists manual transcription: you listen and type, inserting interactive timestamps (Ctrl+J) that you can click to jump back to that moment in the media. Your transcript autosaves to the browser's local storage, and audio files never leave your computer, keeping work private. Finished transcripts can be exported to Markdown, plain text, or oTranscribe's own .otr format, or sent to Google Drive. Rich-text formatting and adjustable playback speed are supported.
Best suited for
Eleveo is custom pricing (contact sales); oTranscribe is open source (open source). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | oTranscribe |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | Integrated audio/video player next to the transcript editor |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | Keyboard shortcuts to pause, rewind, fast-forward, and adjust playback speed without leaving the keyboard |
| Team usage | Automated call summaries with highlights, topics, and next steps | Clickable interactive timestamps that jump to the matching point in the media |
| Integrations | Sentiment detection and conversation categorization across interactions | Automatic saving to browser local storage with transcript history backups |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | Export to Markdown, plain text, .otr format, or send to Google Drive |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | Local, private processing - audio and transcript never leave the user's computer |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
oTranscribe
Choose oTranscribe if you need journalists typing up recorded interviews for articles — strengths include completely free and open source under the mit license.
Eleveo
oTranscribe
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while oTranscribe is strong for journalists typing up recorded interviews for articles. Both transcribe and summarize meetings.
Eleveo is custom pricing and oTranscribe is open source. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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