Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. Meeting Transcriber: Open-source, local-first macOS app that auto-records Teams, Zoom, and Webex calls and transcribes, diarizes, and summarizes them entirely on-device. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and Meeting Transcriber when recording and summarizing teams, zoom, or webex calls without inviting a cloud meeting bot matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
Open-source, local-first macOS app that auto-records Teams, Zoom, and Webex calls and transcribes, diarizes, and summarizes them entirely on-device.
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
Meeting Transcriber is an open-source, local-first meeting transcriber for macOS, distributed under the MIT license and developed in the open on GitHub (pasrom/meeting-transcriber) with its own product site at meetingtranscriber.app. It runs as a menu bar application that automatically detects and records calls on Teams, Zoom, and Webex, capturing the meeting app's audio and your microphone as separate tracks so that transcription and speaker separation stay clean. Transcription happens fully on-device using one of three selectable speech-recognition engines: WhisperKit (covering 99+ languages), Parakeet TDT v3 (25 European languages with a small, fast model), or Qwen3-ASR (30 languages, requiring macOS 15+). It performs dual-track diarization and can recognize recurring speakers by storing voice embeddings across meetings and matching them with cosine similarity. After a meeting, it can generate a structured Markdown protocol containing a summary, participants, topics discussed, decisions, tasks, open questions, and the full transcript, using either the Claude Code CLI, any OpenAI-compatible endpoint such as Ollama or LM Studio, or a transcript-only mode with no LLM. Because everything runs locally, audio, transcripts, and summaries stay on the user's Mac. It installs via Homebrew Cask and requires macOS 14.2 or later. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Eleveo is custom pricing (contact sales); Meeting Transcriber is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | Meeting Transcriber |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | Automatic recording of Teams, Zoom, and Webex meetings via a macOS menu bar app |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | On-device transcription with selectable engines: WhisperKit, Parakeet TDT v3, or Qwen3-ASR |
| Team usage | Automated call summaries with highlights, topics, and next steps | Dual-track diarization with separate app and microphone tracks for clean speaker separation |
| Integrations | Sentiment detection and conversation categorization across interactions | Recurring-speaker recognition using stored voice embeddings matched by cosine similarity |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | Structured Markdown protocols (summary, participants, topics, decisions, tasks, open questions, transcript) |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | Pluggable summarization backends: Claude Code CLI, OpenAI-compatible APIs (Ollama, LM Studio), or transcript-only |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
Meeting Transcriber
Choose Meeting Transcriber if you need privacy-conscious professionals who want meeting transcripts and notes kept on their own mac — strengths include fully open source under the mit license with development in the open on github.
Eleveo
Meeting Transcriber
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while Meeting Transcriber is strong for privacy-conscious professionals who want meeting transcripts and notes kept on their own mac. Both transcribe and summarize meetings.
Eleveo is custom pricing and Meeting Transcriber is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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