Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. LINE WORKS AiNote: LINE WORKS AiNote is an AI transcription and meeting-notes app that converts meeting and interview audio into searchable text with automatic speaker identification and AI summaries. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and LINE WORKS AiNote when capturing and searching interview recordings for later review matters most. Run both through a week of actual calls to see which suits your workflow.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
LINE WORKS AiNote is an AI transcription and meeting-notes app that converts meeting and interview audio into searchable text with automatic speaker identification and AI summaries.
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
LINE WORKS AiNote is an AI-powered transcription and meeting-notes service from Works Mobile, the maker of the LINE WORKS (NAVER WORKS) business collaboration platform. It uses AI speech recognition to convert meeting and interview audio into text, automatically separating and identifying individual speakers. Audio can be captured by recording directly in the mobile app or from web conferencing sessions on LINE WORKS, Zoom, Microsoft Teams, Webex, and Google Meet. The service generates AI summaries of transcripts and lets users register custom terminology and frequently used words to improve recognition accuracy over time. Additional tools include bookmarks and highlights for review, keyword search across transcripts, and the ability to share recordings with colleagues at specific playback positions. AiNote is available as iOS and Android mobile apps and supports multiple languages including Japanese, English, Chinese, and Korean. It is aimed primarily at Japanese businesses and organizations wanting to reduce the burden of meeting documentation, while individual users can also subscribe to lighter plans.
Best suited for
Eleveo is custom pricing (contact sales); LINE WORKS AiNote is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | LINE WORKS AiNote |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | AI speech recognition with automatic speaker separation and identification |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | AI-generated summaries of transcribed meetings |
| Team usage | Automated call summaries with highlights, topics, and next steps | Custom vocabulary and frequently-used word registration for improved accuracy |
| Integrations | Sentiment detection and conversation categorization across interactions | Recording from web conferencing tools (LINE WORKS, Zoom, Microsoft Teams, Webex, Google Meet) |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | Bookmarks, highlights, and keyword search across transcripts |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | Sharing of recordings with colleagues at specified playback positions |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
LINE WORKS AiNote
Choose LINE WORKS AiNote if you need transcribing and summarizing business meetings to reduce manual note-taking — strengths include backed by works mobile and integrates with the line works collaboration ecosystem.
Eleveo
LINE WORKS AiNote
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while LINE WORKS AiNote is strong for transcribing and summarizing business meetings to reduce manual note-taking. Both transcribe and summarize meetings.
Eleveo is custom pricing and LINE WORKS AiNote is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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