Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. Krisp: AI noise cancellation plus meeting recording, notes and action items The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and Krisp when clear audio for remote and call-center teams matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
AI noise cancellation plus meeting recording, notes and action items
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
Krisp removes background noise, background voices, and echo at the device level, so it works across Zoom, Google Meet, Microsoft Teams, and virtually any conferencing or calling app. Beyond noise cancellation, paid plans add unlimited AI meeting notes, transcription, recording, and accent conversion. The free plan covers 60 minutes of noise cancellation per day; AI meeting notes come with a 7-day trial and then require a paid plan.
Best suited for
Eleveo is custom pricing (contact sales); Krisp is from $8/mo (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | Krisp |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | AI noise cancellation |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | AI meeting notes |
| Team usage | Automated call summaries with highlights, topics, and next steps | Transcription |
| Integrations | Sentiment detection and conversation categorization across interactions | Accent conversion |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | AI noise cancellation |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | AI meeting notes |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
Krisp
Choose Krisp if you need removing background noise on calls — strengths include best-in-class ai noise, voice, and echo cancellation.
Eleveo
Krisp
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while Krisp is strong for removing background noise on calls. Both transcribe and summarize meetings.
Eleveo is custom pricing and Krisp is from $8/mo. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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