Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. Knoi: AI meeting assistant that records, transcribes, summarizes, and translates meetings, with team organization and Q&A. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and Knoi when running cross-border meetings with live korean-english translation matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
AI meeting assistant that records, transcribes, summarizes, and translates meetings, with team organization and Q&A.
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
Knoi is an AI meeting assistant that records meetings and converts conversations into text in real time, then automatically generates summaries, highlights, and action items the moment a meeting ends. Built by Buzzni and available as a mobile app, Knoi focuses on capturing the full flow of a discussion so users can follow along live and revisit decisions afterward. It includes real-time translation across several languages, including Korean and English, to support meetings with global teams, and it organizes meeting notes into channels by team, project, or department so past meetings can be searched with context. An AI question-and-answer feature lets users ask questions such as what was decided in a meeting and receive context-aware answers drawn from the transcript. Knoi also supports custom summary templates for outputs like weekly reports and team updates, allowing users to tailor notes to their workflow. On the security side, the product describes encryption of meeting content and ongoing system monitoring. Knoi is presented as an actively operating product aimed at teams and professionals who want automated meeting documentation, organization, and multilingual support. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Eleveo is custom pricing (contact sales); Knoi is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | Knoi |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | Real-time meeting recording and transcription |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | Automatic summaries, highlights, and action items after meetings |
| Team usage | Automated call summaries with highlights, topics, and next steps | Live translation across multiple languages including Korean and English |
| Integrations | Sentiment detection and conversation categorization across interactions | Channel-based organization of notes by team, project, or department |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | AI Q&A that answers questions about meeting content |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | Custom summary templates for reports and updates |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
Knoi
Choose Knoi if you need documenting and summarizing team meetings automatically — strengths include strong support for korean-english multilingual meetings.
Eleveo
Knoi
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while Knoi is strong for documenting and summarizing team meetings automatically. Both transcribe and summarize meetings.
Eleveo is custom pricing and Knoi is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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