Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. Kanari AI: Kanari AI is a MENA-focused speech technology company whose Fenek AI platform automatically transcribes, translates, and subtitles Arabic-dialect and English audio and video, including meeting recordings. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and Kanari AI when generating editable transcripts and shareable exports for content and research teams matters most. Try them side by side on real calls before deciding — needs vary by team.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
Kanari AI is a MENA-focused speech technology company whose Fenek AI platform automatically transcribes, translates, and subtitles Arabic-dialect and English audio and video, including meeting recordings.
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
Kanari AI is a speech-technology company founded in 2020, headquartered in Pasadena, California, with offices in Doha, Dubai, and Bangalore. It specializes in automatic speech recognition, text-to-speech, and natural language processing for Arabic dialects and English. Its consumer-facing product, Fenek AI, is a web-based transcription, translation, and subtitling platform that lets users upload audio and video files, including online meeting recordings, and convert them to editable text. It is notable for handling all major Arabic dialects, as well as mixed Arabic-and-English speech within the same sentence. Within the platform, users can edit transcripts, share and download files in multiple formats, generate subtitles for video, and create team workspaces to collaborate across projects. Kanari AI also offers its speech recognition and text-to-speech models through a web portal and an API available on request, serving media, education, government, and healthcare. It is built primarily for Arabic-speaking individuals, content teams, and organizations in the MENA region needing dialect-aware transcription and captioning.
Best suited for
Eleveo is custom pricing (contact sales); Kanari AI is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | Kanari AI |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | Automatic transcription of audio and video files, including online meeting recordings |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | Support for all major Arabic dialects and mixed Arabic-English speech in the same sentence |
| Team usage | Automated call summaries with highlights, topics, and next steps | Translation and subtitle/caption generation for video |
| Integrations | Sentiment detection and conversation categorization across interactions | Transcript editing with sharing and multi-format export |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | Team workspaces for collaborative, multi-project work |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | Speech recognition and text-to-speech also available via web portal and API |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
Kanari AI
Choose Kanari AI if you need transcribing and subtitling arabic-dialect media, interviews, and meeting recordings — strengths include strong dialectal arabic coverage, including code-switching between arabic and english.
Eleveo
Kanari AI
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while Kanari AI is strong for transcribing and subtitling arabic-dialect media, interviews, and meeting recordings. Both transcribe and summarize meetings.
Eleveo is custom pricing and Kanari AI is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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