Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. Interactio: Multilingual meeting and event platform combining real-time human and AI interpretation with live captions across Zoom, Teams, and Webex. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and Interactio when streaming interpreted audio to onsite attendees via a smartphone listener app matters most. Try them side by side on real calls before deciding — needs vary by team.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
Multilingual meeting and event platform combining real-time human and AI interpretation with live captions across Zoom, Teams, and Webex.
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
Interactio is a software-defined conferencing and interpretation platform that powers multilingual meetings and events across hybrid, online, and onsite settings. It provides real-time interpretation through a network of certified human interpreters, AI translation as an alternative, and the ability to mix human and AI interpretation within a single meeting. The platform offers dedicated consoles for moderators, participants, interpreters, and AV control, along with an event customization panel and a smartphone listener app that lets onsite attendees stream interpreted audio directly to their phones. For virtual and hybrid sessions, Interactio integrates with major meeting platforms including Microsoft Teams, Zoom, and Webex, and it supports hardware-agnostic conferencing for physical rooms. The company reports a substantial operating footprint, citing millions of users and tens of thousands of events across many countries, and lists notable institutional and corporate clients. Interactio is actively operating in 2025/2026 with a live web platform and iOS and Android apps. It is best suited to organizations that run multilingual meetings, conferences, and parliamentary or institutional sessions and want enterprise-grade interpretation with the flexibility to combine human interpreters and AI translation alongside live captions. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Eleveo is custom pricing (contact sales); Interactio is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | Interactio |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | Real-time human interpretation with certified interpreters |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | AI translation and mixed human-plus-AI interpretation in one meeting |
| Team usage | Automated call summaries with highlights, topics, and next steps | Live captions for multilingual sessions |
| Integrations | Sentiment detection and conversation categorization across interactions | Smartphone listener app for onsite attendees |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | Integrations with Microsoft Teams, Zoom, and Webex |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | Dedicated moderator, participant, interpreter, and AV control consoles |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
Interactio
Choose Interactio if you need interpreting a hybrid conference for attendees on zoom, teams, or webex — strengths include supports onsite, hybrid, and fully virtual multilingual events.
Eleveo
Interactio
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while Interactio is strong for interpreting a hybrid conference for attendees on zoom, teams, or webex. Both transcribe and summarize meetings.
Eleveo is custom pricing and Interactio is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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