Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. Intella: Intella is an enterprise AI platform built for Arabic speech, offering transcription, call-center analytics, voice agents, and media subtitling across 25+ Arabic dialects. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and Intella when generating arabic subtitles and translations for media content matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
Intella is an enterprise AI platform built for Arabic speech, offering transcription, call-center analytics, voice agents, and media subtitling across 25+ Arabic dialects.
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
Intella is an enterprise AI company specializing in Arabic-language voice and speech processing across more than 25 Arabic dialects. Its suite includes intellaVX, a speech-to-text engine the company reports at 95.73% accuracy with noise-robust transcription and speaker diarization; intellaCX, a call-center analytics product that transcribes and analyzes customer interactions for sentiment and friction patterns; intellaMX, an automated media translation and subtitling tool that handles dialectal nuance; and Ziila, an AI voice agent for inbound and outbound conversations. Capture is primarily voice and audio based, transcribing recorded or live conversations and media files, with output such as transcripts and subtitles. Intella offers on-premise or private-cloud deployment and builds industry-specific small language models rather than adapting general global models. It targets enterprises in banking, telecom, government, media, market research, insurance, healthcare, e-commerce, ed-tech, automotive, and real estate, primarily across the MENA region. Access is mainly through demo requests, with a free trial available for intellaMX.
Best suited for
Eleveo is custom pricing (contact sales); Intella is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | Intella |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | Arabic speech-to-text supporting 25+ dialects with reported 95.73% accuracy |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | Noise filtering and speaker diarization for multi-speaker audio |
| Team usage | Automated call summaries with highlights, topics, and next steps | Call-center conversation analytics with sentiment and friction detection |
| Integrations | Sentiment detection and conversation categorization across interactions | Automated media translation and subtitling with dialect awareness |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | AI voice agent (Ziila) for inbound and outbound calls |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | On-premise or private-cloud deployment options |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
Intella
Choose Intella if you need transcribing and analyzing arabic-language call-center interactions for quality and sentiment — strengths include purpose-built arabic engine covering 25+ dialects, a gap most global transcription tools handle poorly.
Eleveo
Intella
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while Intella is strong for transcribing and analyzing arabic-language call-center interactions for quality and sentiment. Both transcribe and summarize meetings.
Eleveo is custom pricing and Intella is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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