Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. Hyperbound: AI sales roleplay and call-scoring platform that lets reps practice with realistic AI buyers and scores real customer calls against custom scorecards. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and Hyperbound when reinforcing sales playbooks and objection handling before live calls matters most. Run both through a week of actual calls to see which suits your workflow.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
AI sales roleplay and call-scoring platform that lets reps practice with realistic AI buyers and scores real customer calls against custom scorecards.
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
Hyperbound is an AI-driven sales coaching and revenue-activation platform built for sales development reps, account executives, and revenue teams. Its core function is twofold: it generates lifelike AI buyer personas that reps can roleplay against, simulating cold calls, discovery calls, and objection handling, and it automatically scores reps' real customer conversations against custom methodology scorecards. The AI personas are designed to push back like real prospects, handle objections, and adapt to what the rep says, giving teams a safe environment to practice before live calls. On the analysis side, Hyperbound ingests recorded calls and evaluates them against frameworks such as MEDDIC, BANT, Challenger, Sandler, and SPIN, or custom proprietary scorecards, surfacing specific coaching moments without manual QA review. It integrates with conversation-intelligence and sales-engagement tools as well as Salesforce and HubSpot, so scoring results flow into existing workflows. Founded in 2023 and a Y Combinator company, Hyperbound is aimed at organizations that want to shorten rep ramp time, reinforce playbooks, and tie practice directly to deal outcomes. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Eleveo is custom pricing (contact sales); Hyperbound is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | Hyperbound |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | AI buyer personas for cold-call, discovery, and objection-handling roleplays |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | Automated scoring of real customer calls against custom scorecards |
| Team usage | Automated call summaries with highlights, topics, and next steps | Support for sales methodologies like MEDDIC, BANT, Challenger, Sandler, and SPIN |
| Integrations | Sentiment detection and conversation categorization across interactions | Coaching playlists that surface skill gaps from scored calls |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | Integrations with CRM and conversation-intelligence/sales-engagement tools |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | AI buyer personas for cold-call, discovery, and objection-handling roleplays |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
Hyperbound
Choose Hyperbound if you need onboarding and ramping new sdrs and aes with repeatable roleplay practice — strengths include combines ai roleplay practice with scoring of real calls in one platform.
Eleveo
Hyperbound
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while Hyperbound is strong for onboarding and ramping new sdrs and aes with repeatable roleplay practice. Both transcribe and summarize meetings.
Eleveo is custom pricing and Hyperbound is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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