Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. HyNote: AI note taker that records meetings, audio, and PDFs without a bot, generating transcripts, summaries, and action items. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and HyNote when turning pdfs, web pages, and youtube videos into concise notes matters most. Try them side by side on real calls before deciding — needs vary by team.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
AI note taker that records meetings, audio, and PDFs without a bot, generating transcripts, summaries, and action items.
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
HyNote is an AI note-taking app that transforms meetings, audio recordings, and a range of other content into structured, searchable notes with summaries and action items. For meetings, HyNote records live sessions on platforms such as Zoom, Google Meet, Teams, and Webex without requiring a separate meeting bot to join the call, and it can also process uploaded audio files. It transcribes speech with speaker identification, supports many languages with timestamps, and uses AI to generate instant summaries, key points, action items, and meeting minutes. Beyond meetings, HyNote accepts multiple input types including recorded files, PDFs, images via OCR, web page capture, phone calls, and YouTube links, making it a general-purpose capture and summarization tool. It is available across web, iOS, Android, iPad, Apple Watch, and a Chrome extension, with cross-device syncing so notes stay consistent everywhere. HyNote is aimed at professionals and students such as product managers, sales teams, researchers, founders, creative teams, and people in healthcare and legal roles who need reliable, organized notes from conversations and documents. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Eleveo is custom pricing (contact sales); HyNote is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | HyNote |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | Bot-less recording of meetings on Zoom, Google Meet, Teams, and Webex |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | Transcription with speaker identification across 50+ languages |
| Team usage | Automated call summaries with highlights, topics, and next steps | AI summaries, key points, action items, and meeting minutes |
| Integrations | Sentiment detection and conversation categorization across interactions | Multimodal capture including PDFs, images via OCR, web pages, and YouTube links |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | Cross-platform apps for web, iOS, Android, iPad, and Apple Watch |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | Chrome extension with real-time cross-device syncing |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
HyNote
Choose HyNote if you need recording and summarizing online or in-person meetings without a bot — strengths include captures meetings without injecting a bot into the call.
Eleveo
HyNote
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while HyNote is strong for recording and summarizing online or in-person meetings without a bot. Both transcribe and summarize meetings.
Eleveo is custom pricing and HyNote is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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