Eleveo: Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions. aTrain: Open-source offline transcription tool from the University of Graz that turns recorded meetings and interviews into text using Whisper and speaker detection. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Eleveo when recording and transcribing customer service and sales calls at scale matters most, and aTrain when universities and public bodies needing gdpr-friendly local transcription matters most. Try them side by side on real calls before deciding — needs vary by team.
Eleveo is an AI-driven contact center workforce optimization platform that records, transcribes, and analyzes customer calls and interactions.
Open-source offline transcription tool from the University of Graz that turns recorded meetings and interviews into text using Whisper and speaker detection.
Eleveo is a workforce optimization software suite built for contact centers, combining call recording, quality management, speech analytics, and workforce management. Its media capture component records voice calls, video, and agent screens across multiple channels, while AI-driven speech analytics applies continuous speech recognition to produce call transcriptions, automated summaries, sentiment detection, topic categorization, and flags. From transcriptions it surfaces highlights, next steps, and trends, and summaries can be exported to CRM systems via an open API. The platform also includes agent scheduling and forecasting, plus compliance tooling for regulations such as GDPR, PCI-DSS, and TCPA. It integrates with major contact center and calling platforms including Cisco Webex Contact Center, Webex Calling, Microsoft Teams, Amazon Connect, Genesys, and Unify OpenScape, with on-premises, cloud, and hybrid deployment options. Eleveo is aimed at mid-market and enterprise contact centers and quality, compliance, and operations teams that need to capture, transcribe, and review customer conversations at scale rather than individual meeting note-taking.
Best suited for
aTrain is a free, open-source desktop application for offline speech transcription, developed by researchers at the Business Analytics and Data Science Center of the University of Graz in Austria. It provides a graphical interface around OpenAI's Whisper model (via the faster-whisper implementation) so users with no programming experience can transcribe recorded meetings, interviews, lectures, and other audio. Because all processing happens locally on the user's own computer, no audio or text is uploaded to any server, which makes it well suited to privacy-sensitive and GDPR-conscious environments such as universities, public institutions, and research teams. aTrain supports a wide range of languages and adds speaker detection through pyannote.audio so contributions from different participants can be separated. Transcripts can be exported in formats compatible with qualitative-analysis software such as MAXQDA, ATLAS.ti, and NVivo. It runs on Windows (including a Microsoft Store distribution) with GPU acceleration on NVIDIA hardware, and is distributed under the AGPL-3.0 license. It is best for researchers, academics, and organizations that need accurate, local, no-cloud transcription of recorded conversations. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Eleveo is custom pricing (contact sales); aTrain is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Eleveo | aTrain |
|---|---|---|
| Core capability | AI speech analytics with continuous speech-to-text transcription | Offline, fully local transcription with no data leaving the device |
| Standout feature | Omnichannel media capture (voice, video, and screen recording) | Built on OpenAI Whisper via the faster-whisper engine |
| Team usage | Automated call summaries with highlights, topics, and next steps | Speaker detection/diarization using pyannote.audio |
| Integrations | Sentiment detection and conversation categorization across interactions | Exports compatible with MAXQDA, ATLAS.ti, and NVivo |
| Languages & capture | Workforce management with AI forecasting and agent scheduling | Graphical interface requiring no programming skills |
| Best-fit workflow | Compliance tooling for GDPR, PCI-DSS, and TCPA | NVIDIA GPU acceleration support |
Eleveo
Choose Eleveo if you need recording and transcribing customer service and sales calls at scale — strengths include analyzes and transcribes 100% of recorded interactions, not just samples.
aTrain
Choose aTrain if you need researchers transcribing recorded interviews for qualitative analysis — strengths include free and open source under agpl-3.0.
Eleveo
aTrain
It depends on your workflow. Eleveo is strong for recording and transcribing customer service and sales calls at scale, while aTrain is strong for researchers transcribing recorded interviews for qualitative analysis. Both transcribe and summarize meetings.
Eleveo is custom pricing and aTrain is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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