Dovetail: Customer insights platform that centralizes interviews and feedback, with AI transcription, analysis, search, and a research repository. TeamsMaestro: A Microsoft Teams-focused AI note taker whose bot joins calls to transcribe, summarize, and extract action items. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Dovetail when transcribing and analyzing user research interviews matters most, and TeamsMaestro when capturing action items from recurring teams meetings matters most. Try them side by side on real calls before deciding — needs vary by team.
Customer insights platform that centralizes interviews and feedback, with AI transcription, analysis, search, and a research repository.
A Microsoft Teams-focused AI note taker whose bot joins calls to transcribe, summarize, and extract action items.
Dovetail is a customer insights and research platform that centralizes qualitative data from user interviews, sales calls, support tickets, and research studies into a single repository powered by AI. Teams can upload or import interview recordings and let Dovetail handle AI transcription, then analyze the material to turn raw feedback into structured intelligence. Its AI capabilities include automatic analysis, AI chat and search across customer data, AI dashboards that visualize trends alongside business metrics, and AI docs for creating shareable outputs. The research repository organizes studies, transcripts, tags, and highlights so insights remain searchable and reusable across projects, and highlight reels let teams clip and share video evidence of key moments. Dovetail supports transcription in multiple languages and includes redaction of sensitive information for privacy. It connects to other tools through integrations and an API so customer signals can flow across a team's stack. Used by product, design, research, and customer experience teams, Dovetail aims to replace assumption-based decisions with evidence drawn directly from customer conversations and feedback. Pricing varies by plan. Check the official website for current pricing.
Best suited for
TeamsMaestro, from Maestro Labs, is an AI meeting assistant built specifically for Microsoft Teams. Its bot joins Teams calls a few minutes before they start based on your calendar, or it can be invited manually by adding teams@maestrolabs.com as a participant. During the meeting it listens to the conversation and then automatically generates structured meeting summaries with key discussion points, and it identifies action items so teams can track follow-up tasks. The tool supports more than 20 languages, detecting the spoken language and providing summaries accordingly. Meeting notes are stored within the Teams workspace and shared by email to participants, keeping the workflow close to where Teams users already work. TeamsMaestro is described as Microsoft Attested and is available across desktop, mobile, and web on Windows and macOS. Because it is purpose-built for Teams rather than spanning many platforms, it is well suited to organizations standardized on Microsoft Teams that want automated transcription, summaries, and action-item capture without manual note-taking. A free tier with a limited number of monthly meeting notes is offered alongside paid options. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Dovetail is a free tier with paid upgrades (freemium); TeamsMaestro is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Dovetail | TeamsMaestro |
|---|---|---|
| Core capability | AI transcription of interview and meeting recordings | Purpose-built for Microsoft Teams meetings |
| Standout feature | Automatic analysis that turns raw feedback into structured insights | Bot auto-joins scheduled calls or can be invited manually |
| Team usage | AI chat and search across all customer data | Automatic meeting summaries with key discussion points |
| Integrations | Research repository for transcripts, tags, and highlights | Automatic action-item identification |
| Languages & capture | Highlight reels and video clips of key moments | Support for 20+ languages with spoken-language detection |
| Best-fit workflow | AI dashboards, AI docs, and sensitive-information redaction | Notes stored in the Teams workspace and shared by email |
Dovetail
Choose Dovetail if you need transcribing and analyzing user research interviews — strengths include centralizes interviews and feedback from many sources in one repository.
TeamsMaestro
Choose TeamsMaestro if you need organizations standardized on microsoft teams needing automatic notes — strengths include deep, native-feeling focus on microsoft teams workflows.
Dovetail
TeamsMaestro
It depends on your workflow. Dovetail is strong for transcribing and analyzing user research interviews, while TeamsMaestro is strong for organizations standardized on microsoft teams needing automatic notes. Both transcribe and summarize meetings.
Dovetail is a free tier with paid upgrades and TeamsMaestro is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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