Dovetail: Customer insights platform that centralizes interviews and feedback, with AI transcription, analysis, search, and a research repository. Swiss Transcript: Swiss audio and video transcription platform hosted entirely in Switzerland, with automatic meeting reports and strong confidentiality. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Dovetail when transcribing and analyzing user research interviews matters most, and Swiss Transcript when producing structured minutes from recorded multilingual meetings matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Customer insights platform that centralizes interviews and feedback, with AI transcription, analysis, search, and a research repository.
Swiss audio and video transcription platform hosted entirely in Switzerland, with automatic meeting reports and strong confidentiality.
Dovetail is a customer insights and research platform that centralizes qualitative data from user interviews, sales calls, support tickets, and research studies into a single repository powered by AI. Teams can upload or import interview recordings and let Dovetail handle AI transcription, then analyze the material to turn raw feedback into structured intelligence. Its AI capabilities include automatic analysis, AI chat and search across customer data, AI dashboards that visualize trends alongside business metrics, and AI docs for creating shareable outputs. The research repository organizes studies, transcripts, tags, and highlights so insights remain searchable and reusable across projects, and highlight reels let teams clip and share video evidence of key moments. Dovetail supports transcription in multiple languages and includes redaction of sensitive information for privacy. It connects to other tools through integrations and an API so customer signals can flow across a team's stack. Used by product, design, research, and customer experience teams, Dovetail aims to replace assumption-based decisions with evidence drawn directly from customer conversations and feedback. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Swiss Transcript is a transcription platform based in Lausanne, Switzerland, that converts audio and video recordings into text and can generate structured meeting reports. It is built for organizations that require strict confidentiality, with data processed and hosted entirely in Switzerland using the company's own servers alongside Infomaniak infrastructure in Geneva. The service supports multiple languages including French, German, Swiss German and English, and offers automatic speaker identification plus export to formats such as Word, PDF, RTF, SRT and VTT. It can produce several structured meeting reports per transcription. A defining feature is its avoidance of large third-party AI APIs: the platform states it relies on open-source models rather than services from major US providers, and it automatically deletes source files after transcription. Security measures described include AES-256 encryption and TLS 1.3. Swiss Transcript is positioned for Swiss healthcare, academic, administrative and non-profit organizations that prioritize data sovereignty and compliance with both GDPR and the Swiss Data Protection Act. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Dovetail is a free tier with paid upgrades (freemium); Swiss Transcript is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Dovetail | Swiss Transcript |
|---|---|---|
| Core capability | AI transcription of interview and meeting recordings | Audio and video transcription with automatic speaker identification |
| Standout feature | Automatic analysis that turns raw feedback into structured insights | Automatic generation of structured meeting reports |
| Team usage | AI chat and search across all customer data | Multilingual support including French, German, Swiss German and English |
| Integrations | Research repository for transcripts, tags, and highlights | Export to Word, PDF, RTF, SRT and VTT formats |
| Languages & capture | Highlight reels and video clips of key moments | Data processed and hosted entirely in Switzerland with automatic source-file deletion |
| Best-fit workflow | AI dashboards, AI docs, and sensitive-information redaction | Audio and video transcription with automatic speaker identification |
Dovetail
Choose Dovetail if you need transcribing and analyzing user research interviews — strengths include centralizes interviews and feedback from many sources in one repository.
Swiss Transcript
Choose Swiss Transcript if you need transcribing confidential meetings for swiss public-sector and healthcare bodies — strengths include full swiss hosting with gdpr and swiss data protection act compliance.
Dovetail
Swiss Transcript
It depends on your workflow. Dovetail is strong for transcribing and analyzing user research interviews, while Swiss Transcript is strong for transcribing confidential meetings for swiss public-sector and healthcare bodies. Both transcribe and summarize meetings.
Dovetail is a free tier with paid upgrades and Swiss Transcript is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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