Dovetail: Customer insights platform that centralizes interviews and feedback, with AI transcription, analysis, search, and a research repository. Scribewave: Scribewave is a European AI transcription platform that converts audio and video into editable text across dozens of languages and dialects, with speaker diarization and an AI assistant for summaries and notes. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Dovetail when transcribing and analyzing user research interviews matters most, and Scribewave when universities and qualitative researchers transcribing recorded sessions with speaker labels matters most. Run both through a week of actual calls to see which suits your workflow.
Customer insights platform that centralizes interviews and feedback, with AI transcription, analysis, search, and a research repository.
Scribewave is a European AI transcription platform that converts audio and video into editable text across dozens of languages and dialects, with speaker diarization and an AI assistant for summaries and notes.
Dovetail is a customer insights and research platform that centralizes qualitative data from user interviews, sales calls, support tickets, and research studies into a single repository powered by AI. Teams can upload or import interview recordings and let Dovetail handle AI transcription, then analyze the material to turn raw feedback into structured intelligence. Its AI capabilities include automatic analysis, AI chat and search across customer data, AI dashboards that visualize trends alongside business metrics, and AI docs for creating shareable outputs. The research repository organizes studies, transcripts, tags, and highlights so insights remain searchable and reusable across projects, and highlight reels let teams clip and share video evidence of key moments. Dovetail supports transcription in multiple languages and includes redaction of sensitive information for privacy. It connects to other tools through integrations and an API so customer signals can flow across a team's stack. Used by product, design, research, and customer experience teams, Dovetail aims to replace assumption-based decisions with evidence drawn directly from customer conversations and feedback. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Scribewave is an AI transcription platform from Belgian company Quantum Noodle BV (Leuven/Beerzel) that automatically converts audio and video files into editable text. Users upload recordings, the AI transcribes them, and an integrated editor lets people review and correct the text while audio plays, with click-to-audio sync so clicking a word jumps to that moment in the recording. The platform supports a wide range of languages and dialects, positioning itself around linguistic diversity and regional and mixed-language speech rather than English alone. It includes speaker diarization, custom vocabularies to preserve names and jargon, batch uploads, and exports to formats such as Word, Google Docs, and subtitle files (SRT/VTT), plus the ability to render captioned videos. An AI assistant can answer questions about a transcript and generate summaries, chapters, and meeting notes with timecode references. Scribewave emphasizes data ownership, European servers, and GDPR compliance, and states it does not use customer content to train its models. It targets journalists, researchers, universities, and content creators.
Best suited for
Dovetail is a free tier with paid upgrades (freemium); Scribewave is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Dovetail | Scribewave |
|---|---|---|
| Core capability | AI transcription of interview and meeting recordings | AI transcription of audio and video files into editable text across many languages and dialects |
| Standout feature | Automatic analysis that turns raw feedback into structured insights | Speaker diarization and speaker identification, including handling overlapping speech |
| Team usage | AI chat and search across all customer data | Synchronized editor with click-to-audio word sync for review and correction |
| Integrations | Research repository for transcripts, tags, and highlights | AI assistant that answers questions and generates summaries, chapters, and meeting notes with timecodes |
| Languages & capture | Highlight reels and video clips of key moments | Custom vocabularies to preserve names, jargon, and domain terms |
| Best-fit workflow | AI dashboards, AI docs, and sensitive-information redaction | Exports to Word, Google Docs, PDF, and subtitle formats (SRT/VTT), plus captioned video output |
Dovetail
Choose Dovetail if you need transcribing and analyzing user research interviews — strengths include centralizes interviews and feedback from many sources in one repository.
Scribewave
Choose Scribewave if you need journalists and researchers transcribing and reviewing interviews across multiple languages — strengths include strong multilingual and dialect coverage with a focus on smaller and regional languages.
Dovetail
Scribewave
It depends on your workflow. Dovetail is strong for transcribing and analyzing user research interviews, while Scribewave is strong for journalists and researchers transcribing and reviewing interviews across multiple languages. Both transcribe and summarize meetings.
Dovetail is a free tier with paid upgrades and Scribewave is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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