Dovetail: Customer insights platform that centralizes interviews and feedback, with AI transcription, analysis, search, and a research repository. Riverside: Browser-based podcast and video recording studio with AI transcription, captions, and text-based editing that also handles interviews and remote meetings. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Dovetail when transcribing and analyzing user research interviews matters most, and Riverside when running and documenting remote interviews or small group conversations matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Customer insights platform that centralizes interviews and feedback, with AI transcription, analysis, search, and a research repository.
Browser-based podcast and video recording studio with AI transcription, captions, and text-based editing that also handles interviews and remote meetings.
Dovetail is a customer insights and research platform that centralizes qualitative data from user interviews, sales calls, support tickets, and research studies into a single repository powered by AI. Teams can upload or import interview recordings and let Dovetail handle AI transcription, then analyze the material to turn raw feedback into structured intelligence. Its AI capabilities include automatic analysis, AI chat and search across customer data, AI dashboards that visualize trends alongside business metrics, and AI docs for creating shareable outputs. The research repository organizes studies, transcripts, tags, and highlights so insights remain searchable and reusable across projects, and highlight reels let teams clip and share video evidence of key moments. Dovetail supports transcription in multiple languages and includes redaction of sensitive information for privacy. It connects to other tools through integrations and an API so customer signals can flow across a team's stack. Used by product, design, research, and customer experience teams, Dovetail aims to replace assumption-based decisions with evidence drawn directly from customer conversations and feedback. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Riverside is a web-based recording and editing studio built primarily for podcasters and video creators, with capabilities that extend to remote interviews and meetings. Participants join through a browser link without signing up, and Riverside records each person's audio and video locally on their own device before uploading the high-quality files after the session, which avoids the compression and dropout problems of standard video-call recording. Once a session is recorded or an existing file is uploaded, Riverside automatically generates a transcript using AI speech recognition, detects and labels separate speakers, and supports transcription across more than 100 languages. The transcript can be downloaded as plain text or as SRT/VTT caption files, and it powers text-based editing, where users trim or rearrange the recording by editing the transcript rather than a waveform. Riverside also offers AI clip generation for short-form social video and a teleprompter. It is aimed at podcasters, content creators, marketing teams, and anyone running recorded interviews or small group conversations that need clean transcripts and captions. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Dovetail is a free tier with paid upgrades (freemium); Riverside is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Dovetail | Riverside |
|---|---|---|
| Core capability | AI transcription of interview and meeting recordings | AI-generated transcripts with automatic speaker detection and labeling |
| Standout feature | Automatic analysis that turns raw feedback into structured insights | Transcription support across more than 100 languages |
| Team usage | AI chat and search across all customer data | Caption and subtitle export in SRT and VTT formats |
| Integrations | Research repository for transcripts, tags, and highlights | Text-based editing that lets users cut and rearrange recordings by editing the transcript |
| Languages & capture | Highlight reels and video clips of key moments | Local high-quality recording of each participant's audio and video track |
| Best-fit workflow | AI dashboards, AI docs, and sensitive-information redaction | AI clip generation for short-form social video |
Dovetail
Choose Dovetail if you need transcribing and analyzing user research interviews — strengths include centralizes interviews and feedback from many sources in one repository.
Riverside
Choose Riverside if you need transcribing and captioning recorded podcast episodes and video interviews — strengths include records each participant locally, producing cleaner audio and video than typical call recording.
Dovetail
Riverside
It depends on your workflow. Dovetail is strong for transcribing and analyzing user research interviews, while Riverside is strong for transcribing and captioning recorded podcast episodes and video interviews. Both transcribe and summarize meetings.
Dovetail is a free tier with paid upgrades and Riverside is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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