Dovetail: Customer insights platform that centralizes interviews and feedback, with AI transcription, analysis, search, and a research repository. Mihup (Interaction Analytics): Mihup Interaction Analytics is an AI speech analytics platform that transcribes and analyzes 100% of contact center conversations across voice, chat, and email. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Dovetail when transcribing and analyzing user research interviews matters most, and Mihup (Interaction Analytics) when real-time agent guidance and compliance monitoring during live customer calls matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Customer insights platform that centralizes interviews and feedback, with AI transcription, analysis, search, and a research repository.
Mihup Interaction Analytics is an AI speech analytics platform that transcribes and analyzes 100% of contact center conversations across voice, chat, and email.
Dovetail is a customer insights and research platform that centralizes qualitative data from user interviews, sales calls, support tickets, and research studies into a single repository powered by AI. Teams can upload or import interview recordings and let Dovetail handle AI transcription, then analyze the material to turn raw feedback into structured intelligence. Its AI capabilities include automatic analysis, AI chat and search across customer data, AI dashboards that visualize trends alongside business metrics, and AI docs for creating shareable outputs. The research repository organizes studies, transcripts, tags, and highlights so insights remain searchable and reusable across projects, and highlight reels let teams clip and share video evidence of key moments. Dovetail supports transcription in multiple languages and includes redaction of sensitive information for privacy. It connects to other tools through integrations and an API so customer signals can flow across a team's stack. Used by product, design, research, and customer experience teams, Dovetail aims to replace assumption-based decisions with evidence drawn directly from customer conversations and feedback. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Mihup Interaction Analytics (MIA) is an enterprise conversation intelligence platform built by Mihup, an India-based voice AI company founded in 2016. It captures and transcribes customer interactions across voice calls, chat, and email, then analyzes 100% of those conversations rather than a manual sample. Using phoneme-based speech recognition tuned for Indian languages, regional accents, and noisy contact center audio, it produces transcripts, sentiment analysis, automated quality audits, and compliance checks. The platform offers both post-call analytics and real-time agent assist, surfacing live summaries, scripts, knowledge articles, and compliance alerts during calls. It detects compliance breaches, supports PII redaction, and generates agent coaching recommendations and Voice of Customer insights. Mihup integrates with CRMs (Salesforce, Zoho, HubSpot, Freshdesk, Microsoft Dynamics) and dialers/telephony systems (Genesys, Cisco, Avaya, Twilio, Talkdesk, Exotel, Ameyo), with cloud, private cloud, or on-premises deployment. It targets enterprise contact centers, especially in banking, financial services, and insurance (BFSI), with clients including SBI Life, Angel One, and Pine Labs.
Best suited for
Dovetail is a free tier with paid upgrades (freemium); Mihup (Interaction Analytics) is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | Dovetail | Mihup (Interaction Analytics) |
|---|---|---|
| Core capability | AI transcription of interview and meeting recordings | Transcribes and analyzes 100% of customer interactions across voice, chat, and email |
| Standout feature | Automatic analysis that turns raw feedback into structured insights | Phoneme-based speech recognition tuned for Indian languages and noisy contact center audio |
| Team usage | AI chat and search across all customer data | Automated quality audits and QA scoring against predefined parameters |
| Integrations | Research repository for transcripts, tags, and highlights | Real-time agent assist with live summaries, scripts, and compliance alerts |
| Languages & capture | Highlight reels and video clips of key moments | Sentiment analysis and Voice of Customer insights with compliance breach detection |
| Best-fit workflow | AI dashboards, AI docs, and sensitive-information redaction | Integrations with CRMs and dialers/telephony plus cloud, private cloud, or on-premises deployment |
Dovetail
Choose Dovetail if you need transcribing and analyzing user research interviews — strengths include centralizes interviews and feedback from many sources in one repository.
Mihup (Interaction Analytics)
Choose Mihup (Interaction Analytics) if you need automating contact center quality audits and agent performance scoring — strengths include analyzes 100% of conversations rather than manual sampling, including multichannel voice, chat, and email.
Dovetail
Mihup (Interaction Analytics)
It depends on your workflow. Dovetail is strong for transcribing and analyzing user research interviews, while Mihup (Interaction Analytics) is strong for automating contact center quality audits and agent performance scoring. Both transcribe and summarize meetings.
Dovetail is a free tier with paid upgrades and Mihup (Interaction Analytics) is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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