Dovetail: Customer insights platform that centralizes interviews and feedback, with AI transcription, analysis, search, and a research repository. Lyrebird Health: Lyrebird Health is an AI medical scribe that listens during clinical consultations and automatically generates transcribed, structured clinical notes and documents. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Dovetail when transcribing and analyzing user research interviews matters most, and Lyrebird Health when generating referral letters, medical certificates, and other clinical documents from consultation audio matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
Customer insights platform that centralizes interviews and feedback, with AI transcription, analysis, search, and a research repository.
Lyrebird Health is an AI medical scribe that listens during clinical consultations and automatically generates transcribed, structured clinical notes and documents.
Dovetail is a customer insights and research platform that centralizes qualitative data from user interviews, sales calls, support tickets, and research studies into a single repository powered by AI. Teams can upload or import interview recordings and let Dovetail handle AI transcription, then analyze the material to turn raw feedback into structured intelligence. Its AI capabilities include automatic analysis, AI chat and search across customer data, AI dashboards that visualize trends alongside business metrics, and AI docs for creating shareable outputs. The research repository organizes studies, transcripts, tags, and highlights so insights remain searchable and reusable across projects, and highlight reels let teams clip and share video evidence of key moments. Dovetail supports transcription in multiple languages and includes redaction of sensitive information for privacy. It connects to other tools through integrations and an API so customer signals can flow across a team's stack. Used by product, design, research, and customer experience teams, Dovetail aims to replace assumption-based decisions with evidence drawn directly from customer conversations and feedback. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Lyrebird Health is an AI medical scribe built for healthcare practitioners. It listens in the background during a consultation, transcribes the conversation into text in real time, and then generates a structured clinical note (such as SOAP format or a custom template) within seconds of the consultation ending. Beyond notes, it can draft documents like referral letters and medical certificates ready for review. The product runs in the browser (Chrome recommended) on desktop and mobile, supports terminal-server and remote-desktop environments, and is compatible with in-person and telehealth (phone and video) consultations. It offers direct dictation and AI-driven "smart dictate" modes, learns each clinician's documentation style, and includes a translation feature for non-English consults. Lyrebird integrates with electronic medical record systems including Best Practice, Genie/Gentu, and FHIR-compliant systems for one-click note transfer. It is aimed at doctors, specialists, nurses, allied health professionals, dentists, psychologists, and other clinical roles across solo practices, clinics, and enterprise healthcare organizations.
Best suited for
Dovetail is a free tier with paid upgrades (freemium); Lyrebird Health is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Dovetail | Lyrebird Health |
|---|---|---|
| Core capability | AI transcription of interview and meeting recordings | Background listening with real-time voice-to-text transcription during consultations |
| Standout feature | Automatic analysis that turns raw feedback into structured insights | Automatic generation of structured clinical notes (SOAP and customizable templates) |
| Team usage | AI chat and search across all customer data | Drafting of clinical documents such as referral letters and medical certificates |
| Integrations | Research repository for transcripts, tags, and highlights | EMR integrations including Best Practice, Genie/Gentu, and FHIR-compliant systems for one-click transfer |
| Languages & capture | Highlight reels and video clips of key moments | Direct dictate and AI-powered smart dictate modes |
| Best-fit workflow | AI dashboards, AI docs, and sensitive-information redaction | Telehealth-compatible and browser-based with desktop and mobile support |
Dovetail
Choose Dovetail if you need transcribing and analyzing user research interviews — strengths include centralizes interviews and feedback from many sources in one repository.
Lyrebird Health
Choose Lyrebird Health if you need automating clinical note-taking for doctors and specialists during in-person or telehealth consultations — strengths include purpose-built for clinical documentation and adapts to each clinician's note-taking style.
Dovetail
Lyrebird Health
It depends on your workflow. Dovetail is strong for transcribing and analyzing user research interviews, while Lyrebird Health is strong for automating clinical note-taking for doctors and specialists during in-person or telehealth consultations. Both transcribe and summarize meetings.
Dovetail is a free tier with paid upgrades and Lyrebird Health is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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