Dovetail: Customer insights platform that centralizes interviews and feedback, with AI transcription, analysis, search, and a research repository. Lark Minutes: The AI meeting transcription and notes feature within the Lark productivity suite, turning video meetings into searchable transcripts with summaries. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Dovetail when transcribing and analyzing user research interviews matters most, and Lark Minutes when distributed teams translating meeting minutes across languages matters most. Try them side by side on real calls before deciding — needs vary by team.
Customer insights platform that centralizes interviews and feedback, with AI transcription, analysis, search, and a research repository.
The AI meeting transcription and notes feature within the Lark productivity suite, turning video meetings into searchable transcripts with summaries.
Dovetail is a customer insights and research platform that centralizes qualitative data from user interviews, sales calls, support tickets, and research studies into a single repository powered by AI. Teams can upload or import interview recordings and let Dovetail handle AI transcription, then analyze the material to turn raw feedback into structured intelligence. Its AI capabilities include automatic analysis, AI chat and search across customer data, AI dashboards that visualize trends alongside business metrics, and AI docs for creating shareable outputs. The research repository organizes studies, transcripts, tags, and highlights so insights remain searchable and reusable across projects, and highlight reels let teams clip and share video evidence of key moments. Dovetail supports transcription in multiple languages and includes redaction of sensitive information for privacy. It connects to other tools through integrations and an API so customer signals can flow across a team's stack. Used by product, design, research, and customer experience teams, Dovetail aims to replace assumption-based decisions with evidence drawn directly from customer conversations and feedback. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Lark Minutes is the meeting transcription and AI notes feature embedded in Lark, an all-in-one productivity suite that combines messaging, documents, calendar, and video meetings. Minutes automatically transcribes video meetings into transcripts that users can view, search, and collaborate on, so teams can focus on the discussion instead of manual note-taking. The transcripts are interactive: users can post comments on specific parts of the conversation or react with emojis, making the meeting record a collaborative document rather than a static file. Playback tools let users adjust speed, fast-forward or rewind to points of interest, and skip silent sections. Minutes pairs with Lark's AI Meeting Notes capability to produce smart summaries, and meeting minutes can be translated between languages with one click, which is useful for distributed and multilingual teams. Because it is part of the broader Lark suite, transcripts and notes sit alongside the calendar, chat, and documents that teams already use, keeping meeting output within the same workspace. Lark Minutes is positioned for organizations that want integrated meeting transcription and summaries inside their primary collaboration platform rather than adopting a separate standalone notetaker. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Dovetail is a free tier with paid upgrades (freemium); Lark Minutes is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Dovetail | Lark Minutes |
|---|---|---|
| Core capability | AI transcription of interview and meeting recordings | Automatic transcription of video meetings into searchable transcripts |
| Standout feature | Automatic analysis that turns raw feedback into structured insights | AI-generated meeting summaries via Lark's AI Meeting Notes |
| Team usage | AI chat and search across all customer data | Collaborative transcripts with comments and emoji reactions on specific parts |
| Integrations | Research repository for transcripts, tags, and highlights | One-click translation of meeting minutes between languages |
| Languages & capture | Highlight reels and video clips of key moments | Playback controls including custom speed and silence skipping |
| Best-fit workflow | AI dashboards, AI docs, and sensitive-information redaction | Integrated within the Lark suite alongside calendar, chat, and documents |
Dovetail
Choose Dovetail if you need transcribing and analyzing user research interviews — strengths include centralizes interviews and feedback from many sources in one repository.
Lark Minutes
Choose Lark Minutes if you need lark users transcribing and summarizing internal video meetings — strengths include built into the lark productivity suite, keeping notes with calendar and docs.
Dovetail
Lark Minutes
It depends on your workflow. Dovetail is strong for transcribing and analyzing user research interviews, while Lark Minutes is strong for lark users transcribing and summarizing internal video meetings. Both transcribe and summarize meetings.
Dovetail is a free tier with paid upgrades and Lark Minutes is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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