Dovetail: Customer insights platform that centralizes interviews and feedback, with AI transcription, analysis, search, and a research repository. iFlyRec: iFLYTEK's Chinese AI transcription platform for recording-to-text, meeting minutes, and multilingual translation. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Dovetail when transcribing and analyzing user research interviews matters most, and iFlyRec when journalists and researchers converting recordings to searchable text matters most. Try them side by side on real calls before deciding — needs vary by team.
Customer insights platform that centralizes interviews and feedback, with AI transcription, analysis, search, and a research repository.
iFLYTEK's Chinese AI transcription platform for recording-to-text, meeting minutes, and multilingual translation.
Dovetail is a customer insights and research platform that centralizes qualitative data from user interviews, sales calls, support tickets, and research studies into a single repository powered by AI. Teams can upload or import interview recordings and let Dovetail handle AI transcription, then analyze the material to turn raw feedback into structured intelligence. Its AI capabilities include automatic analysis, AI chat and search across customer data, AI dashboards that visualize trends alongside business metrics, and AI docs for creating shareable outputs. The research repository organizes studies, transcripts, tags, and highlights so insights remain searchable and reusable across projects, and highlight reels let teams clip and share video evidence of key moments. Dovetail supports transcription in multiple languages and includes redaction of sensitive information for privacy. It connects to other tools through integrations and an API so customer signals can flow across a team's stack. Used by product, design, research, and customer experience teams, Dovetail aims to replace assumption-based decisions with evidence drawn directly from customer conversations and feedback. Pricing varies by plan. Check the official website for current pricing.
Best suited for
iFlyRec (Chinese name Xunfei Tingjian) is an AI transcription and meeting documentation platform from iFLYTEK, a Chinese company specializing in speech recognition and natural language processing. The platform converts spoken audio into text and generates meeting minutes automatically. It supports two main workflows: real-time recording with simultaneous transcription during meetings, and file import for batch transcription of existing audio or video, with the vendor stating that an hour of audio can be processed in a few minutes. iFlyRec identifies and separates speaker roles so that transcripts and minutes can attribute statements to individual participants, and it offers AI-generated meeting summaries that extract key points. It also provides multilingual transcription and translation, with several languages available for instant translation, and connects to iFLYTEK's broader tooling such as an AI writing assistant for refining output. Built on iFLYTEK's mature Chinese speech-recognition technology, iFlyRec is aimed at Chinese-language professionals such as journalists, researchers, and corporate staff who need fast, accurate transcription of recordings, interviews, and meetings, and it offers enterprise deployment options for organizations with larger needs. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Dovetail is a free tier with paid upgrades (freemium); iFlyRec is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Dovetail | iFlyRec |
|---|---|---|
| Core capability | AI transcription of interview and meeting recordings | Real-time recording with simultaneous transcription |
| Standout feature | Automatic analysis that turns raw feedback into structured insights | Fast batch transcription of imported audio and video files |
| Team usage | AI chat and search across all customer data | Speaker role identification and segmentation |
| Integrations | Research repository for transcripts, tags, and highlights | AI-generated meeting summaries with key-point extraction |
| Languages & capture | Highlight reels and video clips of key moments | Multilingual transcription with instant translation options |
| Best-fit workflow | AI dashboards, AI docs, and sensitive-information redaction | Integration with iFLYTEK's AI writing assistant |
Dovetail
Choose Dovetail if you need transcribing and analyzing user research interviews — strengths include centralizes interviews and feedback from many sources in one repository.
iFlyRec
Choose iFlyRec if you need chinese-language professionals transcribing meetings and interviews — strengths include built on iflytek's mature chinese speech-recognition technology.
Dovetail
iFlyRec
It depends on your workflow. Dovetail is strong for transcribing and analyzing user research interviews, while iFlyRec is strong for chinese-language professionals transcribing meetings and interviews. Both transcribe and summarize meetings.
Dovetail is a free tier with paid upgrades and iFlyRec is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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