daisee: Daisee is an AI voice analytics and contact centre quality assurance platform that transcribes and automatically scores 100% of customer calls and chats. oTranscribe: A free, open-source web app that eases manual transcription of recorded interviews by integrating media playback controls beside a text editor. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist daisee when automating quality assurance and agent scoring across an entire contact centre's call volume matters most, and oTranscribe when academic and qualitative researchers transcribing fieldwork or oral-history recordings matters most. Run both through a week of actual calls to see which suits your workflow.
Daisee is an AI voice analytics and contact centre quality assurance platform that transcribes and automatically scores 100% of customer calls and chats.
A free, open-source web app that eases manual transcription of recorded interviews by integrating media playback controls beside a text editor.
Daisee is an Australian (Sydney-based) AI software company offering a cloud-based voice analytics and contact centre quality assurance platform. It captures audio by having organisations upload call recordings to a secure cloud endpoint, then transcribes the conversations using speech-to-text technology. Rather than reviewing only a sample of interactions, Daisee analyses 100 percent of calls and chat sessions, applying natural language processing and sentiment analysis to surface why customers are getting in touch. Core capabilities include a Programmable Scorecard that automates agent evaluation, daisee Essence for categorising call reasons and root-cause drivers, daisee Predictors for flagging likely complaints and churn, plus a Scorecard Builder and Report Builder for custom QA workflows. It supports both voice and chat channels and integrates with platforms such as Genesys Cloud, with partnerships listed including Microsoft and AWS. Daisee is aimed at contact centres and customer-experience teams in regulated sectors like financial services and insurance that need compliance monitoring, agent coaching insights, and automated quality assurance at scale.
Best suited for
oTranscribe is a free, open-source (MIT license) web app, created by Elliot Bentley and maintained by the MuckRock Foundation, that takes the pain out of transcribing recorded interviews. It runs in the browser on desktop computers and places an integrated audio or video player alongside a text editor, so you can pause, rewind, and fast-forward your recording using keyboard shortcuts without taking your hands off the keys or switching between apps. It is built for journalists, researchers, oral historians, and students who type up interviews and recordings themselves. Rather than using automatic speech recognition, oTranscribe assists manual transcription: you listen and type, inserting interactive timestamps (Ctrl+J) that you can click to jump back to that moment in the media. Your transcript autosaves to the browser's local storage, and audio files never leave your computer, keeping work private. Finished transcripts can be exported to Markdown, plain text, or oTranscribe's own .otr format, or sent to Google Drive. Rich-text formatting and adjustable playback speed are supported.
Best suited for
daisee is custom pricing (contact sales); oTranscribe is open source (open source). Always confirm current pricing on each vendor's site before buying.
| Feature | daisee | oTranscribe |
|---|---|---|
| Core capability | Automated transcription of 100% of voice calls | Integrated audio/video player next to the transcript editor |
| Standout feature | Programmable Scorecard for automated agent quality evaluation | Keyboard shortcuts to pause, rewind, fast-forward, and adjust playback speed without leaving the keyboard |
| Team usage | Sentiment analysis and emotion detection across interactions | Clickable interactive timestamps that jump to the matching point in the media |
| Integrations | Compliance monitoring that flags high-risk and non-compliant calls | Automatic saving to browser local storage with transcript history backups |
| Languages & capture | Chat interaction analysis alongside voice | Export to Markdown, plain text, .otr format, or send to Google Drive |
| Best-fit workflow | Custom Report Builder and Scorecard Builder with industry templates | Local, private processing - audio and transcript never leave the user's computer |
daisee
Choose daisee if you need automating quality assurance and agent scoring across an entire contact centre's call volume — strengths include analyses every interaction rather than a manual sample, reducing qa workload.
oTranscribe
Choose oTranscribe if you need journalists typing up recorded interviews for articles — strengths include completely free and open source under the mit license.
daisee
oTranscribe
It depends on your workflow. daisee is strong for automating quality assurance and agent scoring across an entire contact centre's call volume, while oTranscribe is strong for journalists typing up recorded interviews for articles. Both transcribe and summarize meetings.
daisee is custom pricing and oTranscribe is open source. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
More head-to-head comparisons involving daisee and oTranscribe.
daisee: Daisee is an AI voice analytics and contact centre quality assurance platform that transcribes and automatically scores 100% of customer calls and chats. f4 (audiotranskription): f4 is German transcription and qualitative-analysis software combining AI-based automatic transcription on German servers with manual correction tools and coding for research projects. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
daisee: Daisee is an AI voice analytics and contact centre quality assurance platform that transcribes and automatically scores 100% of customer calls and chats. iFLYTEK AINOTE Air 2: Ultra-thin AI digital notebook from iFLYTEK that records meetings, transcribes voice to text, and syncs to a companion app. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
daisee: Daisee is an AI voice analytics and contact centre quality assurance platform that transcribes and automatically scores 100% of customer calls and chats. iFLYTEK Smart Recorder: A family of AI voice recorder hardware devices with companion app that captures meetings and interviews and turns speech into transcripts, translations, and smart summaries. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
daisee: Daisee is an AI voice analytics and contact centre quality assurance platform that transcribes and automatically scores 100% of customer calls and chats. iFlyRec: iFLYTEK's Chinese AI transcription platform for recording-to-text, meeting minutes, and multilingual translation. The right pick comes down to team size, budget, and the workflows you want to automate.
daisee: Daisee is an AI voice analytics and contact centre quality assurance platform that transcribes and automatically scores 100% of customer calls and chats. iMemo: Cross-platform AI recorder that turns meetings, lectures, and imported files into searchable transcripts and summaries. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
daisee: Daisee is an AI voice analytics and contact centre quality assurance platform that transcribes and automatically scores 100% of customer calls and chats. ibisScribe: Japanese browser-based AI meeting minutes tool from Ibis Inc. that transcribes, identifies speakers, and auto-generates summaries without installing an app or adding a bot. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
daisee: Daisee is an AI voice analytics and contact centre quality assurance platform that transcribes and automatically scores 100% of customer calls and chats. joinly: Open-source, self-hostable connector that lets AI agents join Google Meet, Zoom, and Microsoft Teams calls to transcribe, listen, and act in real time via MCP. This comparison weighs them on pricing, features, and everyday workflow fit.
daisee: Daisee is an AI voice analytics and contact centre quality assurance platform that transcribes and automatically scores 100% of customer calls and chats. meetXcc: Bot-free Chrome extension that joins Google Meet invisibly, transcribes in many languages, and turns conversations into structured notes, mind maps, and action items. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
daisee: Daisee is an AI voice analytics and contact centre quality assurance platform that transcribes and automatically scores 100% of customer calls and chats. meetergo: German GDPR-focused scheduling platform whose meetergo Log component adds local, bot-free meeting transcription and AI-generated minutes. Below, they line up on price, capture method, and how each fits a real meeting stack.
daisee: Daisee is an AI voice analytics and contact centre quality assurance platform that transcribes and automatically scores 100% of customer calls and chats. monday.com AI Notetaker: monday.com's native AI Notetaker joins video calls to transcribe, summarize, and turn discussions into action items inside the monday.com work platform. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
daisee: Daisee is an AI voice analytics and contact centre quality assurance platform that transcribes and automatically scores 100% of customer calls and chats. myMeet.ai: AI meeting assistant that joins calls to record, transcribe, summarize, and extract action items across video platforms. The right pick comes down to team size, budget, and the workflows you want to automate.
daisee: Daisee is an AI voice analytics and contact centre quality assurance platform that transcribes and automatically scores 100% of customer calls and chats. noScribe: Free, open-source desktop transcriber that runs Whisper and pyannote fully locally with speaker identification and a synchronized editor. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.