daisee: Daisee is an AI voice analytics and contact centre quality assurance platform that transcribes and automatically scores 100% of customer calls and chats. ibisScribe: Japanese browser-based AI meeting minutes tool from Ibis Inc. that transcribes, identifies speakers, and auto-generates summaries without installing an app or adding a bot. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist daisee when automating quality assurance and agent scoring across an entire contact centre's call volume matters most, and ibisScribe when teams that prefer microphone capture over installing a meeting bot matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
Daisee is an AI voice analytics and contact centre quality assurance platform that transcribes and automatically scores 100% of customer calls and chats.
Japanese browser-based AI meeting minutes tool from Ibis Inc. that transcribes, identifies speakers, and auto-generates summaries without installing an app or adding a bot.
Daisee is an Australian (Sydney-based) AI software company offering a cloud-based voice analytics and contact centre quality assurance platform. It captures audio by having organisations upload call recordings to a secure cloud endpoint, then transcribes the conversations using speech-to-text technology. Rather than reviewing only a sample of interactions, Daisee analyses 100 percent of calls and chat sessions, applying natural language processing and sentiment analysis to surface why customers are getting in touch. Core capabilities include a Programmable Scorecard that automates agent evaluation, daisee Essence for categorising call reasons and root-cause drivers, daisee Predictors for flagging likely complaints and churn, plus a Scorecard Builder and Report Builder for custom QA workflows. It supports both voice and chat channels and integrates with platforms such as Genesys Cloud, with partnerships listed including Microsoft and AWS. Daisee is aimed at contact centres and customer-experience teams in regulated sectors like financial services and insurance that need compliance monitoring, agent coaching insights, and automated quality assurance at scale.
Best suited for
ibisScribe is an AI meeting minutes service developed by the Japanese company Ibis Inc. (株式会社アイビス). It is designed to be used directly in a web browser, with no app installation and no meeting bot required, capturing audio from a laptop microphone for in-person meetings or from web conferencing systems for online meetings. The tool performs AI speech recognition to transcribe discussions in real time, automatically recognizes and links speakers to their statements, and generates AI summaries when recording ends. Completed minutes can be exported in Word format, and the service includes a customizable dictionary for industry-specific terminology as well as adjustable prompts that shape how summaries are written. ibisScribe also offers real-time translation across many languages, plus sharing and permission management for distributing minutes within an organization. It is operated by a company holding ISO/IEC 27001 certification and Privacy Mark accreditation, which is positioned as a security and compliance assurance for business users in Japan. The service is actively operating, offers a free trial, and is sold on per-account monthly plans, with access to the company's related cloud storage and workspace services. It is positioned for Japanese businesses that want streamlined, browser-only meeting documentation. Pricing varies by plan. Check the official website for current pricing.
Best suited for
daisee is custom pricing (contact sales); ibisScribe is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | daisee | ibisScribe |
|---|---|---|
| Core capability | Automated transcription of 100% of voice calls | Browser-based transcription with no app install and no meeting bot required |
| Standout feature | Programmable Scorecard for automated agent quality evaluation | Real-time AI speech recognition for in-person and web meetings |
| Team usage | Sentiment analysis and emotion detection across interactions | Automatic speaker identification linking statements to speakers |
| Integrations | Compliance monitoring that flags high-risk and non-compliant calls | AI-generated summaries with adjustable summarization prompts |
| Languages & capture | Chat interaction analysis alongside voice | Word-format export of completed minutes |
| Best-fit workflow | Custom Report Builder and Scorecard Builder with industry templates | Customizable terminology dictionary and multi-language translation |
daisee
Choose daisee if you need automating quality assurance and agent scoring across an entire contact centre's call volume — strengths include analyses every interaction rather than a manual sample, reducing qa workload.
ibisScribe
Choose ibisScribe if you need japanese businesses needing compliant, browser-only meeting minutes — strengths include no bot or installation needed, which simplifies setup and privacy review.
daisee
ibisScribe
It depends on your workflow. daisee is strong for automating quality assurance and agent scoring across an entire contact centre's call volume, while ibisScribe is strong for japanese businesses needing compliant, browser-only meeting minutes. Both transcribe and summarize meetings.
daisee is custom pricing and ibisScribe is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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