Convin: AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails. KUDO: Live speech translation and AI captions platform for multilingual meetings, webinars, and events. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Convin when automating quality assurance across all contact-center interactions matters most, and KUDO when adding live translated captions to webinars and conferences matters most. Try them side by side on real calls before deciding — needs vary by team.
AI conversation intelligence platform for contact centers and sales teams that records, transcribes, and scores calls, chats, and emails.
Live speech translation and AI captions platform for multilingual meetings, webinars, and events.
Convin is an AI-backed conversation intelligence platform built primarily for contact centers and sales teams that handle high volumes of customer interactions. Its core function is to capture and analyze the full range of conversations, recording calls and ingesting chats and emails, then generating transcriptions and concise summaries for each interaction. On top of that data, Convin's AI analyzes conversations to detect buying signals, objections, competitor mentions, sentiment shifts, and recurring pain points, and it builds searchable conversation libraries. The platform applies automated call scoring for quality, sentiment, and compliance, which replaces sampling-based manual QA by evaluating interactions at scale rather than a small subset. Convin also offers real-time coaching cues and agent assistance during live calls, along with role-based dashboards for agents, managers, and leaders so each can see relevant performance data. It integrates with CRM systems to capture action items and next steps for follow-up. Convin serves regulated and high-volume industries such as fintech, banking, healthcare, real estate, and retail, and is aimed at teams that want data-driven coaching and quality assurance rather than subjective spot checks. Pricing varies by plan. Check the official website for current pricing.
Best suited for
KUDO is a live speech translation and captioning platform that lets organizations run meetings, webinars, and events in multiple languages using both AI and professional human interpreters. Its AI Speech Translator delivers real-time translated audio and captions across a large number of languages, with options to use full AI speech and captions for broadcasts like keynotes and town halls or captions-only mode to reduce latency in interactive discussions. KUDO offers a native integration with Microsoft Teams and an embeddable widget for other platforms such as Zoom, allowing attendees to access translated audio and captions in real time. Participants can scan a QR code displayed on screen, choose their preferred language, and immediately begin hearing translated audio or reading live captions, and the service is browser-based with low bandwidth requirements. Beyond AI, KUDO provides access to a large network of professional interpreters for spoken and sign languages. It is used for internal and external company meetings, all-hands meetings, sales kick-offs, training, product launches, research, board and investor meetings, and large hybrid events. KUDO is an established, actively operating enterprise platform for multilingual communication. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Convin is a free tier with paid upgrades (freemium); KUDO is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Convin | KUDO |
|---|---|---|
| Core capability | Automatic recording and transcription of calls, chats, and emails | Real-time AI speech translation and captions in many languages |
| Standout feature | AI call scoring for quality, sentiment, and compliance | AI captions-only mode to reduce latency in interactive meetings |
| Team usage | Real-time agent coaching cues and live assistance | Native Microsoft Teams integration and embeddable widget for other platforms |
| Integrations | Searchable conversation library with buying-signal and objection detection | QR code and link access for attendees to pick their language |
| Languages & capture | Role-based dashboards for agents, managers, and leaders | Access to a large network of professional human interpreters |
| Best-fit workflow | Automatic recording and transcription of calls, chats, and emails | Browser-based delivery with low bandwidth use |
Convin
Choose Convin if you need automating quality assurance across all contact-center interactions — strengths include analyzes interactions across voice, chat, and email channels.
KUDO
Choose KUDO if you need hosting multilingual all-hands meetings and town halls — strengths include combines ai translation with optional professional human interpreters.
Convin
KUDO
It depends on your workflow. Convin is strong for automating quality assurance across all contact-center interactions, while KUDO is strong for hosting multilingual all-hands meetings and town halls. Both transcribe and summarize meetings.
Convin is a free tier with paid upgrades and KUDO is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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