CloudTalk: CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams. Otter.ai: Real-time meeting transcription, summaries and conversational AI search We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CloudTalk when reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios matters most, and Otter.ai when note-taking for interviews and lectures matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
CloudTalk is a cloud call-center platform that automatically transcribes calls and adds AI summaries, sentiment analysis, and conversation intelligence for sales and support teams.
Real-time meeting transcription, summaries and conversational AI search
CloudTalk is a cloud-based business calling and call-center platform that pairs voice infrastructure with an AI Conversation Intelligence layer for sales, support, and operations teams. On top of its phone system (international numbers, IVR, call routing, recording, dialers, SMS, and WhatsApp), CloudTalk automatically converts recorded calls into multilingual transcripts and stores them in a searchable interaction database. Its AI then generates instant call summaries and smart notes, applies automatic tags, extracts the key topics discussed, and scores calls against custom criteria. Sentiment analysis interprets the mood of each speaker segment by segment, classifying calls as positive, neutral, or negative, while talk/listen ratio tracking surfaces coaching opportunities across agents. Summaries and notes can sync into CRMs such as Salesforce, HubSpot, and Pipedrive through CloudTalk's broad integration catalog. Conversation Intelligence is available as a paid add-on across CloudTalk's calling plans. It is aimed at teams that handle high call volumes and want to review, analyze, and coach on conversations at scale rather than manually.
Best suited for
Otter.ai joins Zoom, Google Meet, and Microsoft Teams calls to transcribe them live, identify speakers, and generate summaries with action items. The free Basic plan includes 300 transcription minutes per month; paid plans raise the minute cap, allow longer meetings, and add advanced AI workflows and team features. Otter integrates with Salesforce, HubSpot, and Zapier, and offers an MCP server for AI assistants.
Best suited for
CloudTalk is a free tier with paid upgrades (paid); Otter.ai is from $8.33/mo (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CloudTalk | Otter.ai |
|---|---|---|
| Core capability | Call scoring against custom quality criteria | Live transcription |
| Standout feature | Automatic multilingual call transcription of recorded calls | Speaker ID |
| Team usage | AI-generated call summaries and smart notes synced to CRM | AI summaries |
| Integrations | Sentiment analysis classifying calls and speaker segments as positive, neutral, or negative | CRM integrations |
| Languages & capture | Topic extraction and automatic smart call tagging | Live transcription |
| Best-fit workflow | Talk/listen ratio tracking for agent coaching | Speaker ID |
CloudTalk
Choose CloudTalk if you need reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios — strengths include combines a full cloud phone system with conversation intelligence in one platform.
Otter.ai
Choose Otter.ai if you need live transcription you can read during the meeting — strengths include free plan with 300 transcription minutes per month.
CloudTalk
Otter.ai
It depends on your workflow. CloudTalk is strong for reviewing and coaching sales calls using ai summaries, sentiment, and talk ratios, while Otter.ai is strong for live transcription you can read during the meeting. Both transcribe and summarize meetings.
CloudTalk is a free tier with paid upgrades and Otter.ai is from $8.33/mo. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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