Close Notetaker: An AI notetaker built into Close CRM that automatically transcribes and summarizes sales calls and meetings inside the CRM. Webex AI Assistant: The AI assistant built into the Cisco Webex Suite, providing real-time transcription, automatic meeting summaries, highlights, and action items across Webex meetings, messaging, and calling. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Close Notetaker when close crm sales teams capturing call and meeting summaries automatically matters most, and Webex AI Assistant when catching up on a meeting you joined late or missed by asking the assistant what was discussed matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
An AI notetaker built into Close CRM that automatically transcribes and summarizes sales calls and meetings inside the CRM.
The AI assistant built into the Cisco Webex Suite, providing real-time transcription, automatic meeting summaries, highlights, and action items across Webex meetings, messaging, and calling.
Close Notetaker is an AI notetaking capability built directly into Close, a sales CRM aimed at small and mid-sized teams. It automatically transcribes and summarizes calls and meetings within Close, covering both human-rep conversations and calls handled by Chloe, Close's AI sales teammate. Because it lives inside the CRM, every captured conversation is stored, searchable, and tied to the relevant contacts and deals, so sales reps can review what was discussed without taking manual notes during the call. According to Close, Notetaker is available to all customers and works out of the box with no separate configuration, alongside other Chloe capabilities such as pipeline suggestions and CRM enrichment. Transcription supports calls made in more than twenty languages, which helps teams operating across regions. By keeping recordings, transcripts, and summaries within the same system that holds the pipeline and customer records, Close Notetaker reduces context switching between a standalone notetaker and the CRM, and keeps conversation history attached to the accounts it relates to. It is positioned as a core feature of the Close platform rather than a separate purchase. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Webex AI Assistant (the Cisco AI Assistant) is built into the Webex Suite, adding AI features to Webex Meetings, Messaging, and Calling rather than working as a standalone app for other platforms. In meetings it provides real-time transcription, automatic meeting summaries, highlights, notes, and action item tracking, and it lets participants ask questions about what was discussed without interrupting the meeting. It can generate post-meeting summaries within recordings, including transcripts, notes, action items, and chapters, and it offers message summaries in Webex messaging. The AI Assistant is included on paid Webex plans (Webex Meet, Webex Suite, and Webex Enterprise); the free Webex plan does not include it. Paid plans add AI-powered cloud recording (10 GB on Webex Meet), closed captions, and longer meetings. Real-time translation to 100+ languages is available as a separate paid add-on.
Best suited for
Close Notetaker is a free tier with paid upgrades (freemium); Webex AI Assistant is from $12/mo (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | Close Notetaker | Webex AI Assistant |
|---|---|---|
| Core capability | Automatic transcription and summarization of calls and meetings inside Close CRM | Meeting summaries |
| Standout feature | Captures both rep calls and AI-handled (Chloe) calls | Real-time transcription |
| Team usage | Searchable conversation records tied to contacts and deals | Highlights & action items |
| Integrations | Transcription across more than twenty languages | In-meeting Q&A |
| Languages & capture | Works out of the box with no separate configuration | Message summaries |
| Best-fit workflow | Part of the broader Chloe AI assistant within Close | Meeting summaries |
Close Notetaker
Choose Close Notetaker if you need close crm sales teams capturing call and meeting summaries automatically — strengths include lives natively inside close crm, keeping notes attached to records.
Webex AI Assistant
Choose Webex AI Assistant if you need automatically capturing transcripts, summaries, and action items from webex meetings — strengths include built directly into webex, so transcription and summaries work without a third-party bot joining the call.
Close Notetaker
Webex AI Assistant
It depends on your workflow. Close Notetaker is strong for close crm sales teams capturing call and meeting summaries automatically, while Webex AI Assistant is strong for automatically capturing transcripts, summaries, and action items from webex meetings. Both transcribe and summarize meetings.
Close Notetaker is a free tier with paid upgrades and Webex AI Assistant is from $12/mo. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
More head-to-head comparisons involving Close Notetaker and Webex AI Assistant.
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