Close Notetaker: An AI notetaker built into Close CRM that automatically transcribes and summarizes sales calls and meetings inside the CRM. Second Nature: AI role-play sales training software where reps practice live conversations with a conversational AI buyer and receive scoring and feedback. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist Close Notetaker when close crm sales teams capturing call and meeting summaries automatically matters most, and Second Nature when certifying reps on new messaging before a product launch matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
An AI notetaker built into Close CRM that automatically transcribes and summarizes sales calls and meetings inside the CRM.
AI role-play sales training software where reps practice live conversations with a conversational AI buyer and receive scoring and feedback.
Close Notetaker is an AI notetaking capability built directly into Close, a sales CRM aimed at small and mid-sized teams. It automatically transcribes and summarizes calls and meetings within Close, covering both human-rep conversations and calls handled by Chloe, Close's AI sales teammate. Because it lives inside the CRM, every captured conversation is stored, searchable, and tied to the relevant contacts and deals, so sales reps can review what was discussed without taking manual notes during the call. According to Close, Notetaker is available to all customers and works out of the box with no separate configuration, alongside other Chloe capabilities such as pipeline suggestions and CRM enrichment. Transcription supports calls made in more than twenty languages, which helps teams operating across regions. By keeping recordings, transcripts, and summaries within the same system that holds the pipeline and customer records, Close Notetaker reduces context switching between a standalone notetaker and the CRM, and keeps conversation history attached to the accounts it relates to. It is positioned as a core feature of the Close platform rather than a separate purchase. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Second Nature is an AI role-play platform that lets customer-facing teams rehearse sales conversations by talking to a conversational AI that responds in real time, rather than reading scripts or scheduling peer practice. Reps can drill pitches, discovery questions, and objection handling as often as they like until they reach fluency and confidence, with the AI providing scoring and structured reports against the behaviors a team cares about. A core selling point is fast content creation: the platform can generate realistic role-play simulations from existing sales material in minutes, and it supports many languages and conversation styles for global organizations. It integrates with CRMs including Salesforce and HubSpot so enablement leaders can tie practice to live workflows. Typical applications include shortening new-hire ramp time, certifying reps on new messaging ahead of product launches, and giving managers analytics on where individuals and teams struggle. Second Nature focuses squarely on the practice-and-coaching side of the sales-conversation lifecycle, complementing call-recording tools rather than replacing them, and is used by enterprise and mid-market sales organizations. Pricing varies by plan. Check the official website for current pricing.
Best suited for
Close Notetaker is a free tier with paid upgrades (freemium); Second Nature is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | Close Notetaker | Second Nature |
|---|---|---|
| Core capability | Automatic transcription and summarization of calls and meetings inside Close CRM | Conversational AI role-play partners that respond in real time |
| Standout feature | Captures both rep calls and AI-handled (Chloe) calls | AI scoring and structured performance reports |
| Team usage | Searchable conversation records tied to contacts and deals | Rapid generation of role-play scenarios from existing sales content |
| Integrations | Transcription across more than twenty languages | Support for many languages and conversation styles |
| Languages & capture | Works out of the box with no separate configuration | Manager analytics on skill gaps across reps and teams |
| Best-fit workflow | Part of the broader Chloe AI assistant within Close | CRM integrations with Salesforce and HubSpot |
Close Notetaker
Choose Close Notetaker if you need close crm sales teams capturing call and meeting summaries automatically — strengths include lives natively inside close crm, keeping notes attached to records.
Second Nature
Choose Second Nature if you need reducing new-hire ramp time through repeated practice — strengths include realistic spoken practice rather than script-reading or scheduling peers.
Close Notetaker
Second Nature
It depends on your workflow. Close Notetaker is strong for close crm sales teams capturing call and meeting summaries automatically, while Second Nature is strong for reducing new-hire ramp time through repeated practice. Both transcribe and summarize meetings.
Close Notetaker is a free tier with paid upgrades and Second Nature is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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