CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Zeck: Modern board meeting platform that replaces static decks with interactive updates, AI-generated minutes, smart agendas, pre-voting, and digital voting. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Zeck when generating board minutes and capturing votes during governance meetings matters most. Run both through a week of actual calls to see which suits your workflow.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Modern board meeting platform that replaces static decks with interactive updates, AI-generated minutes, smart agendas, pre-voting, and digital voting.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Zeck is a board management platform built to modernize how companies prepare for and run board meetings. Instead of distributing static slide decks, board leaders create mobile-first interactive updates that directors can read, comment on, and engage with before the meeting. Its pre-vote feature lets boards move routine discussion and approvals ahead of time so live meetings focus on strategy rather than procedure. Zeck's AI capabilities are aimed at the board workflow: it can generate board updates from reports and quick notes, summarize key takeaways from data and charts into concise points for directors, and automatically produce board minutes from agenda blocks, vote records, and discussions. Smart agendas help teams structure the meeting, while digital voting and an automated minutes book keep governance records, approvals, and historical documentation centralized without manual note-taking. The platform also includes real-time commenting throughout materials and engagement analytics, plus passwordless sign-in for security. Zeck positions itself as a consumer-style, visually modern alternative to traditional board portals and is geared toward startups and growth-stage companies, with thousands of CEOs and board members using it. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); Zeck is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Zeck |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | AI-generated board minutes from agenda blocks, votes, and discussions |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | AI-assisted board update creation from reports and notes |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | AI summaries of key takeaways from data and charts |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Smart agendas and interactive, mobile-first board updates |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Pre-vote and digital voting with a centralized automated minutes book |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Real-time commenting across board materials |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Zeck
Choose Zeck if you need preparing and distributing interactive board updates before a meeting — strengths include purpose-built to streamline board meeting prep, execution, and minutes.
CallMiner
Zeck
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Zeck is strong for preparing and distributing interactive board updates before a meeting. Both transcribe and summarize meetings.
CallMiner is custom pricing and Zeck is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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