CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Yoodli: AI communication and role-play coaching platform used by sales teams for pitch certification, onboarding, and judgment-free conversation practice. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Yoodli when rehearsing cold calls, discovery, and demos before live meetings matters most. Try them side by side on real calls before deciding — needs vary by team.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
AI communication and role-play coaching platform used by sales teams for pitch certification, onboarding, and judgment-free conversation practice.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Yoodli is an AI-powered role-play and communication coaching platform that lets people practice high-stakes conversations in a private, judgment-free environment and get instant feedback. While it serves broader communication needs like public speaking and interview prep, it is widely used by sales teams for pitch certification, sales onboarding, and go-to-market enablement. Reps practice against customizable AI conversation partners and even multi-persona scenarios that simulate group presentations or buying committees, then receive real-time feedback on content and delivery, including pacing, conciseness, and filler words. Teams can upload their own brand voice, best practices, and methodology so practice reflects how they actually sell, and analytics and reporting let managers track progress over time. Yoodli integrates with existing enterprise tools and is SOC 2 Type 2 certified and GDPR compliant, with adoption by large organizations. For SDR and AE teams, it provides a low-pressure way to rehearse cold calls, discovery, and demos before live customer conversations, complementing call-recording and conversation-intelligence tools that analyze real meetings after the fact. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); Yoodli is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Yoodli |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Customizable AI role-play conversation partners |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Multi-persona scenarios for group presentations and buying committees |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Real-time feedback on content, delivery, pacing, and filler words |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Custom content upload for brand voice and methodology |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Analytics and reporting to track rep progress |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Enterprise integrations with SOC 2 Type 2 and GDPR compliance |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Yoodli
Choose Yoodli if you need pitch certification and sales onboarding for new reps — strengths include low-pressure, judgment-free practice environment for reps.
CallMiner
Yoodli
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Yoodli is strong for pitch certification and sales onboarding for new reps. Both transcribe and summarize meetings.
CallMiner is custom pricing and Yoodli is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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