CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. YOMEL: Japanese AI meeting-minutes tool that records, transcribes, and auto-summarizes online and in-person meetings. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and YOMEL when teams needing accurate transcription of in-person and online japanese meetings matters most. Try them side by side on real calls before deciding — needs vary by team.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Japanese AI meeting-minutes tool that records, transcribes, and auto-summarizes online and in-person meetings.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
YOMEL is a Japanese AI meeting-minutes (議事録) service developed by PKSHA Infinity, part of the PKSHA group. It is designed to automate the work of capturing, transcribing, and summarizing meetings so teams can produce structured minutes shortly after a discussion ends. After installing a desktop or smartphone app, users start recording with one click, and YOMEL transcribes the audio, automatically identifies speakers, and generates a draft of the minutes. Its speech recognition is tuned for Japanese and aims to handle unclear or noisy audio. The tool works with major web-conferencing platforms such as Microsoft Teams, Zoom, Google Meet, and Webex, as well as in-person meetings recorded on a phone. Features include automatic summarization, custom summary formats tailored to different meeting types, key-point extraction, a registered dictionary for specialized terms, search and bulk replace, and external sharing via URL. A more recent AI chat capability lets users ask questions against their meeting logs to organize agendas and extract follow-up tasks. The company reports the service is used by thousands of companies and processes a large volume of meetings each month. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); YOMEL is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | YOMEL |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | One-click recording via desktop and smartphone apps |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Japanese-optimized speech-to-text transcription |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Automatic speaker identification |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | AI summarization with custom summary formats per meeting type |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Works with Microsoft Teams, Zoom, Google Meet, and Webex plus in-person meetings |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Registered dictionary, search and bulk replace, and URL-based external sharing |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
YOMEL
Choose YOMEL if you need japanese companies automating internal meeting minutes — strengths include speech recognition specifically tuned for japanese, including noisy or unclear audio.
CallMiner
YOMEL
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while YOMEL is strong for japanese companies automating internal meeting minutes. Both transcribe and summarize meetings.
CallMiner is custom pricing and YOMEL is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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