CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Clari Copilot: Real-time sales call prompts and conversation intelligence The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Clari Copilot when objection handling with battlecards matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Real-time sales call prompts and conversation intelligence
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Clari Copilot, formerly known as Wingman, is a conversation-intelligence tool for sales teams that records, transcribes, and analyzes calls to improve coaching and deal execution. It captures conversations across major conferencing platforms, generates summaries and action items, and provides real-time battlecards and cues to help reps handle objections and stay on message during live calls. After calls, managers get analytics, scorecards, and deal insights, and because Copilot is part of the broader Clari revenue platform, conversation data can connect to forecasting and pipeline workflows. It integrates with CRMs so notes and next steps sync automatically into existing systems. Clari Copilot is aimed at mid-market and enterprise revenue teams that want both in-call assistance and after-call intelligence tied to their pipeline. It is most valuable for organizations that already think about revenue operations holistically and want conversation data feeding into deal and forecast visibility, not just standalone meeting notes. Platforms: Zoom / Google Meet / Microsoft Teams. Integrations: Zoom, Google Meet, Microsoft Teams, Salesforce. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); Clari Copilot is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Clari Copilot |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Recording and transcription |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Real-time battlecards and cues |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | AI summaries and action items |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Deal and pipeline insights |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | CRM integrations |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Recording and transcription |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Clari Copilot
Choose Clari Copilot if you need real-time sales call coaching — strengths include strong real-time call assistance.
CallMiner
Clari Copilot
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Clari Copilot is strong for real-time sales call coaching. Both transcribe and summarize meetings.
CallMiner is custom pricing and Clari Copilot is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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