CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Widya Notulensi: Indonesian AI meeting transcription service by Widya Wicara that records online meetings, transcribes in Bahasa Indonesia, and produces downloadable minutes. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Widya Notulensi when transcribing uploaded audio recordings into downloadable minutes matters most. Try them side by side on real calls before deciding — needs vary by team.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Indonesian AI meeting transcription service by Widya Wicara that records online meetings, transcribes in Bahasa Indonesia, and produces downloadable minutes.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Widya Notulensi (notulensi.id) is an Indonesian AI meeting transcription and minutes service from Widya Wicara, a local speech-technology company. It is built around Indonesian-language speech models that are continuously trained to improve accuracy on Bahasa Indonesia audio. The platform can join and record online meetings on Zoom, Google Meet, and Microsoft Teams, and it can also convert uploaded recordings into text. After capturing a meeting, it transcribes the audio, applies speaker recognition to attribute statements to participants, and summarizes the discussion into short paragraphs and key points. Resulting meeting notes can be downloaded in formats such as PDF and DOCX for archiving and sharing. The service emphasizes its suitability for Indonesian organizations that prioritize accurate local-language documentation and data privacy, and it offers a free trial period during which users receive automatic meeting minutes after each session. Widya Notulensi is aimed at Indonesian businesses, teams, and institutions that want to automate Bahasa Indonesia meeting documentation using a domestic speech-recognition provider rather than relying on international tools. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); Widya Notulensi is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Widya Notulensi |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Records and transcribes Zoom, Google Meet, and Microsoft Teams meetings |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Continuously trained Bahasa Indonesia speech-recognition models |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Speaker recognition to attribute statements to participants |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Summaries with short paragraphs and key points |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Downloadable notes in PDF and DOCX formats |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Conversion of uploaded recordings into meeting minutes |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Widya Notulensi
Choose Widya Notulensi if you need indonesian organizations documenting online meetings in bahasa indonesia — strengths include backed by a dedicated indonesian speech-technology company (widya wicara).
CallMiner
Widya Notulensi
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Widya Notulensi is strong for indonesian organizations documenting online meetings in bahasa indonesia. Both transcribe and summarize meetings.
CallMiner is custom pricing and Widya Notulensi is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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