CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Whisper Notes: Offline, on-device speech-to-text app for Mac and iPhone that records and transcribes meetings locally using Whisper, with auto meeting detection and summaries on Mac. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Whisper Notes when transcribing lectures or interviews offline on a mac or iphone matters most. Try them side by side on real calls before deciding — needs vary by team.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Offline, on-device speech-to-text app for Mac and iPhone that records and transcribes meetings locally using Whisper, with auto meeting detection and summaries on Mac.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Whisper Notes is an offline speech-to-text application for Mac and iPhone that records and transcribes meetings, lectures, and voice memos entirely on the device. It is built on OpenAI's Whisper speech recognition, with model options including Whisper Large V3 Turbo on Mac, Parakeet on iPhone, and SenseVoice for Asian languages, and it supports transcription across 100-plus languages. On Mac, the app can automatically detect when a meeting starts on platforms such as Microsoft Teams, Google Meet, and Zoom, then record and transcribe it locally without sending a bot into the call. Because processing is fully offline, the company states that data physically never leaves the device and that privacy is architectural rather than a policy promise. Additional Mac capabilities include auto-generated summaries and titles, on-device AI chat with longer transcripts, streaming transcription output, and system-wide dictation via the function key. Users can also import existing MP3, M4A, and WAV files for transcription and export results with timestamps. The product is sold as a one-time purchase per platform rather than a subscription. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); Whisper Notes is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Whisper Notes |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | 100% offline, on-device transcription with Whisper-based models |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Automatic meeting detection for Teams, Google Meet, and Zoom on Mac |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Auto-generated summaries and titles for recordings on Mac |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | On-device AI chat with longer transcripts |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Import of MP3, M4A, and WAV audio files for transcription |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | System-wide dictation via the function key on Mac |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Whisper Notes
Choose Whisper Notes if you need recording and transcribing confidential meetings without cloud uploads — strengths include audio and transcripts never leave the device.
CallMiner
Whisper Notes
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Whisper Notes is strong for recording and transcribing confidential meetings without cloud uploads. Both transcribe and summarize meetings.
CallMiner is custom pricing and Whisper Notes is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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