CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Wavel AI: Wavel AI is an AI media platform that transcribes uploaded audio and video into speaker-labeled, editable, and translatable transcripts, with note and summary generation. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Wavel AI when turning recorded meetings and calls into editable, shareable transcripts and summaries matters most. Try them side by side on real calls before deciding — needs vary by team.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Wavel AI is an AI media platform that transcribes uploaded audio and video into speaker-labeled, editable, and translatable transcripts, with note and summary generation.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Wavel AI is an AI-powered media platform whose transcription product converts uploaded audio and video into written text, automatically detecting and differentiating multiple speakers so transcripts are easy to follow. It is aimed at content creators, marketing and L&D teams, interviewers, and enterprises that need to capture meetings, interviews, lectures, and other recorded conversations. Users add media by uploading from their device, pasting a link, or importing from Google Drive, Dropbox, or YouTube, and can choose automatic AI transcription or a slower human-reviewed option. A built-in editor lets users correct text, fix punctuation, and adjust timestamps, while a summary feature can generate structured notes that highlight key points and discussion items. Transcripts and notes can be exported in formats such as DOCX, TXT, and PDF for sharing or archiving. Wavel supports dozens of languages and accents and can translate transcripts, and it sits alongside the broader Wavel suite for subtitling, dubbing, voiceover, and video editing. It runs on a freemium model with paid subscription tiers.
Best suited for
CallMiner is custom pricing (contact sales); Wavel AI is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Wavel AI |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Automatic speech-to-text transcription of uploaded audio and video |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Speaker detection and identification for multi-participant recordings |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | AI summary and structured note generation highlighting key points |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Built-in editor for correcting text, punctuation, and timestamps |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Multilingual transcription and translation across dozens of languages and accents |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Export of transcripts and notes to DOCX, TXT, and PDF |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Wavel AI
Choose Wavel AI if you need transcribing recorded interviews so interviewers can focus on the conversation instead of note-taking — strengths include combines transcription with translation, subtitling, dubbing, and voiceover in one platform.
CallMiner
Wavel AI
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Wavel AI is strong for transcribing recorded interviews so interviewers can focus on the conversation instead of note-taking. Both transcribe and summarize meetings.
CallMiner is custom pricing and Wavel AI is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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