CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. VXT: Communications platform for law firms with an AI notetaker (VXT Meet) for recording and summarizing meetings. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and VXT when law firms linking meeting summaries to specific matters matters most. Try them side by side on real calls before deciding — needs vary by team.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Communications platform for law firms with an AI notetaker (VXT Meet) for recording and summarizing meetings.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
VXT is a communications platform built specifically for law firms and legal professionals, combining a VoIP phone system, team messaging, and an AI notetaker called VXT Meet. VXT Meet records and transcribes meetings and generates summaries, and it is designed to work for both video calls and in-person meetings, capturing the conversation so attorneys do not have to take manual notes during client consultations and matter discussions. Because VXT is built for the legal vertical, its notetaker integrates with legal practice management software so summaries and details can be associated with the right matter and client. The platform is aimed at attorneys, paralegals, and law firm staff who want their calls, messages, and meeting notes connected within a single legal-focused toolset. VXT reports use by thousands of attorneys globally and integrations with many practice management systems. It is actively operating in 2025 and 2026, with current customer testimonials, an active app, and ongoing integration support, making it a vertical-specific meeting and notes tool for the legal industry. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); VXT is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | VXT |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | AI notetaker (VXT Meet) that records and transcribes meetings |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Meeting summaries for client and matter discussions |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Support for both video and in-person meeting capture |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Integration with legal practice management software |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Combined VoIP phone, messaging, and notetaking for firms |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | AI notetaker (VXT Meet) that records and transcribes meetings |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
VXT
Choose VXT if you need attorneys capturing client consultations without manual notes — strengths include built specifically for law firms and legal workflows.
CallMiner
VXT
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while VXT is strong for attorneys capturing client consultations without manual notes. Both transcribe and summarize meetings.
CallMiner is custom pricing and VXT is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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