CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Votars: Multilingual AI meeting recorder and transcriber supporting many languages with real-time translation and one-click export. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Votars when users in india and asia transcribing meetings in regional languages matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Multilingual AI meeting recorder and transcriber supporting many languages with real-time translation and one-click export.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Votars is a multilingual AI meeting recording and transcription platform that captures conversations from online meetings, in-person discussions, and uploaded audio or video files. It applies AI processing to produce real-time transcription, identify multiple speakers, and translate across a broad set of languages, with marketing materials citing support for a large number of languages including major Indian and Asian languages such as Hindi and Tamil. After a meeting, Votars generates summaries and can export results in one click to formats including Word, Excel, and PowerPoint, as well as mind maps, which makes it convenient for users who need to reuse meeting content in documents and presentations. The platform is cross-device, with clients available for Windows, macOS, iOS, and Android, allowing capture from both desktop and mobile contexts. The vendor states privacy and security practices including SOC 2, SSL encryption, and GDPR alignment. Votars is positioned for international and multilingual teams, including users in markets such as India and broader Asia who need transcription and translation across many languages within a single tool rather than English-only meeting notes. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); Votars is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Votars |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Captures online meetings, in-person audio, and uploaded files |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Real-time transcription with multi-speaker identification |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Multilingual support with real-time translation across many languages |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | One-click export to Word, Excel, PowerPoint, and mind maps |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Cross-device clients for Windows, macOS, iOS, and Android |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | AI-generated meeting summaries |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Votars
Choose Votars if you need multilingual teams needing transcription and translation across many languages — strengths include broad multilingual coverage including major indian and asian languages.
CallMiner
Votars
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Votars is strong for multilingual teams needing transcription and translation across many languages. Both transcribe and summarize meetings.
CallMiner is custom pricing and Votars is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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