CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. VoiceInk: VoiceInk is an open-source macOS dictation app that turns speech into text in any application using local whisper.cpp AI models that run entirely on-device. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and VoiceInk when dictating prompts and code comments into ai chat tools and editors matters most. Run both through a week of actual calls to see which suits your workflow.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
VoiceInk is an open-source macOS dictation app that turns speech into text in any application using local whisper.cpp AI models that run entirely on-device.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
VoiceInk is a native macOS dictation application that converts spoken words into text and inserts them into any app, positioned as an open-source alternative to Superwhisper and Wispr Flow. It runs transcription locally using whisper.cpp Whisper models (and Parakeet via FluidAudio), so voice data stays on the device by default; optionally, you can connect cloud transcription and AI services such as Groq, Deepgram, Cerebras, and Gemini using your own API keys. Users trigger recording with global keyboard shortcuts or push-to-talk, and VoiceInk types the result wherever the cursor sits. Its Power Mode automatically switches transcription and AI-enhancement settings based on the active app or website, while a Personal Dictionary handles custom terminology and text replacements. Enhancement prompts can reformat dictation for email, chat, or social posts, and a later release added the ability to share audio files into the app for transcription. The project is published on GitHub under GPL v3, runs on Apple Silicon Macs (macOS 14.4+), and also offers an iOS version. It suits writers, developers, and professionals who want fast, private hands-free text entry.
Best suited for
CallMiner is custom pricing (contact sales); VoiceInk is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | VoiceInk |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Local on-device speech-to-text via whisper.cpp and Parakeet (FluidAudio) Whisper models |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Optional cloud transcription/enhancement through user-supplied API keys (Groq, Deepgram, Cerebras, Gemini) |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Global keyboard shortcuts and push-to-talk dictation that inserts text into any app |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Power Mode: automatic per-app/per-website switching of transcription and AI settings |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Personal Dictionary for custom words, phrases, and text replacements |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | AI enhancement modes (email, chat, posts) and audio-file transcription support |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
VoiceInk
Choose VoiceInk if you need hands-free drafting of emails, messages, and documents in any macos app — strengths include transcribes entirely offline by default, keeping voice data on-device for privacy.
CallMiner
VoiceInk
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while VoiceInk is strong for hands-free drafting of emails, messages, and documents in any macos app. Both transcribe and summarize meetings.
CallMiner is custom pricing and VoiceInk is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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