CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Vibe: Open-source, cross-platform desktop app that transcribes meeting and interview recordings offline using Whisper, keeping all data on your device. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Vibe when developers embedding local transcription via the cli or http api matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Open-source, cross-platform desktop app that transcribes meeting and interview recordings offline using Whisper, keeping all data on your device.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Vibe is a free, open-source transcription application created by the developer thewh1teagle and distributed under the MIT license. It lets users transcribe audio and video files entirely offline on their own machine using OpenAI's Whisper models, so recordings of meetings, interviews, lectures, and calls never have to leave the device. Vibe runs on macOS, Windows, and Linux, with GPU acceleration available for NVIDIA, AMD, and Intel hardware, and it supports a very wide range of languages. It includes speaker diarization so different participants can be separated in the transcript, and it can export results in multiple formats including SRT, VTT, TXT, HTML, PDF, JSON, and DOCX. For automation and integration, Vibe also exposes a command-line interface and an HTTP API with Swagger documentation, making it usable inside larger pipelines. Built with the Tauri framework on top of whisper.cpp, it is actively maintained with frequent releases. Vibe is best suited to privacy-conscious individuals, developers, and teams who want a no-subscription, local-first way to turn recorded conversations into editable text. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); Vibe is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Vibe |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Offline transcription powered by OpenAI Whisper (whisper.cpp) |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Cross-platform: macOS, Windows, and Linux |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Speaker diarization to separate participants |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Multiple export formats (SRT, VTT, TXT, HTML, PDF, JSON, DOCX) |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Command-line interface and HTTP API for automation |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | GPU acceleration for NVIDIA, AMD, and Intel |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Vibe
Choose Vibe if you need transcribing recorded meetings or interviews privately on a laptop — strengths include free and open source under the mit license.
CallMiner
Vibe
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Vibe is strong for transcribing recorded meetings or interviews privately on a laptop. Both transcribe and summarize meetings.
CallMiner is custom pricing and Vibe is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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