CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. VexaScribe: AI transcription service for uploaded files and live meetings, with speaker detection, summaries, and subtitle exports. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and VexaScribe when capturing and summarizing live zoom, meet, or teams meetings via a bot matters most. Try them side by side on real calls before deciding — needs vary by team.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
AI transcription service for uploaded files and live meetings, with speaker detection, summaries, and subtitle exports.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
VexaScribe is an AI transcription platform that converts audio and video into text for both uploaded recordings and live meetings. Users can upload files such as interviews, podcasts, and lectures, or deploy a bot that joins Zoom, Google Meet, or Microsoft Teams sessions to capture meetings as they happen. The service supports a wide range of audio and video formats and offers bulk upload so multiple files can be processed at once. Transcripts include automatic speaker detection and labeling along with timestamps, and they can be exported in several formats including TXT, DOCX, JSON, and the SRT and VTT subtitle formats commonly used for captions. VexaScribe also generates AI summaries tailored to different content types, including meeting, interview, sales, lecture, and podcast formats, and offers built-in translation into many languages. The product, which the company notes was previously known as NovaScribe, supports a large set of transcription languages and is presented as an actively operating tool with a free trial. It targets researchers, journalists, content creators, and teams who need both file-based and live meeting transcription with shareable, captionable output. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); VexaScribe is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | VexaScribe |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | File upload transcription plus a bot that joins Zoom, Meet, and Teams meetings |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Automatic speaker detection and labeling with timestamps |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | AI summaries for meeting, interview, sales, lecture, and podcast formats |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Subtitle exports in SRT and VTT plus TXT, DOCX, and JSON |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Built-in translation into many languages |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Bulk upload for processing multiple files at once |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
VexaScribe
Choose VexaScribe if you need transcribing recorded interviews and podcasts into editable text — strengths include handles both uploaded files and live meeting capture in one tool.
CallMiner
VexaScribe
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while VexaScribe is strong for transcribing recorded interviews and podcasts into editable text. Both transcribe and summarize meetings.
CallMiner is custom pricing and VexaScribe is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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