CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. VEED: Browser-based AI video editor with automatic subtitle and transcription generation for audio and video. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and VEED when generating editable transcripts from recorded audio or video matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Browser-based AI video editor with automatic subtitle and transcription generation for audio and video.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
VEED is a browser-based video creation and editing platform that includes AI transcription and automatic subtitle/caption generation as core features. Users upload audio or video files, or record directly in the browser, and VEED's automatic subtitle generator transcribes the speech into time-aligned text that can be edited, styled, and burned into the video or exported as a separate caption file. Beyond captions, the platform offers tools labeled as video-to-text and audio-to-text, allowing creators to pull a clean transcript from spoken content. VEED also supports translating subtitles into a wide range of languages, making it useful for reaching multilingual audiences. Because it runs in the browser, there is no software to install, and the editor combines transcription with timeline editing, brand kits, and export tools. VEED is aimed primarily at social media creators, marketing teams, and businesses producing short-form and long-form video who need fast, editable captions and transcripts without a separate transcription service. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); VEED is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | VEED |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Automatic subtitle and caption generation from audio or video |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Video-to-text and audio-to-text transcription |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Subtitle translation into multiple languages |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Browser-based editor with no installation required |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Editable, stylable captions that can be burned in or exported |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Automatic subtitle and caption generation from audio or video |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
VEED
Choose VEED if you need adding captions to social media and marketing videos — strengths include runs entirely in the browser with no software to install.
CallMiner
VEED
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while VEED is strong for adding captions to social media and marketing videos. Both transcribe and summarize meetings.
CallMiner is custom pricing and VEED is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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