CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. VALSEA: A speech-intelligence platform that transcribes and analyzes Southeast Asian accented, code-switched voice into structured transcripts with summaries, action items, and sentiment. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and VALSEA when converting voice notes and field recordings into action items and crm entries for regional operations teams matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
A speech-intelligence platform that transcribes and analyzes Southeast Asian accented, code-switched voice into structured transcripts with summaries, action items, and sentiment.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
VALSEA is a Singapore-built speech-intelligence platform designed to understand Southeast Asian accented and code-switched speech that mainstream models often mishandle. It transcribes audio and turns it into structured output, including annotated transcripts, English conversions, translations, sentiment, and meeting-style notes with action items and decisions. The platform is tuned for Singlish, Malay, Indonesian, Thai, Vietnamese, Filipino, Tamil, and Khmer, plus East Asian languages, and is built for "messy reality" such as WhatsApp compression, Zoom artifacts, and noisy environments rather than studio-quality audio. Users can try an interactive demo on the homepage by selecting a language and recording or uploading audio to see transcription with semantic tagging and sentiment analysis. Beyond raw transcripts, VALSEA emphasizes turning voice into workflows, generating meeting notes for a CRM, assigning action items, and triggering follow-ups. It targets regional SMEs, support and sales teams, field operations, and content creators, and offers REST API, webhooks, a dashboard, and connections to Zapier, Make, and n8n.
Best suited for
CallMiner is custom pricing (contact sales); VALSEA is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | VALSEA |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Transcription of Southeast Asian accented and code-switched speech (Singlish, Malay, Thai, Vietnamese, Tamil, Khmer, and more) |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Semantic tagging plus sentiment and emotion analysis on transcripts |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Multilingual translation and plain-English conversion of voice notes |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Meeting-style structured output: summaries, action items, and documented decisions/owners |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Robustness to real-world audio (WhatsApp compression, Zoom artifacts, background noise) |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Workflow automation via REST API, webhooks, dashboard, and Zapier/Make/n8n integrations |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
VALSEA
Choose VALSEA if you need transcribing and summarizing customer support or sales calls conducted in mixed southeast asian languages — strengths include specialized handling of southeast asian accents and code-switching that general transcription tools struggle with.
CallMiner
VALSEA
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while VALSEA is strong for transcribing and summarizing customer support or sales calls conducted in mixed southeast asian languages. Both transcribe and summarize meetings.
CallMiner is custom pricing and VALSEA is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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