CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Upmeet: French AI meeting assistant that records calls without a bot, transcribes them, and makes meeting knowledge searchable. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Upmeet when sales teams syncing meeting outcomes into salesforce or hubspot matters most. Try them side by side on real calls before deciding — needs vary by team.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
French AI meeting assistant that records calls without a bot, transcribes them, and makes meeting knowledge searchable.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Upmeet is an AI meeting assistant developed by SAS VRM, a France-based company that emphasizes French data residency and GDPR compliance. The product focuses on what it calls the post-meeting layer: rather than only producing notes, it aims to clarify decisions, assign responsibilities, and make meeting knowledge searchable across a team. Upmeet offers a desktop application that records video calls directly without adding a separate bot participant to the meeting, which the company describes as a more discreet and confidential capture method. It also supports in-person recording and importing existing audio files. After capture, Upmeet automatically transcribes the conversation and generates structured summaries that highlight decisions and action items. A searchable meeting memory lets users query past meetings through an AI agent interface, and the tool integrates with CRM systems such as Salesforce and HubSpot as well as communication and productivity tools like Slack and Teams. Upmeet provides specialized configurations tailored to different industries. It is aimed at French and European teams, including sales and operations groups, that want meeting records kept within France. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); Upmeet is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Upmeet |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Desktop app records video calls without adding a bot participant |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | In-person recording and audio file import support |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Automatic transcription with summaries highlighting decisions and actions |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Searchable meeting memory with an AI agent query interface |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Integrations with Salesforce, HubSpot, Slack, and Teams |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Industry-specific configurations |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Upmeet
Choose Upmeet if you need french and european teams needing meeting records hosted in france — strengths include bot-free recording avoids a visible assistant in the meeting.
CallMiner
Upmeet
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Upmeet is strong for french and european teams needing meeting records hosted in france. Both transcribe and summarize meetings.
CallMiner is custom pricing and Upmeet is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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