CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. Typeless: Typeless is an AI voice dictation app that turns natural speech into polished, ready-to-use text across the apps you already use. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and Typeless when dictating across productivity and communication apps on desktop and mobile matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Typeless is an AI voice dictation app that turns natural speech into polished, ready-to-use text across the apps you already use.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
Typeless is an AI voice dictation tool that converts spoken words into clean, formatted text in real time. Rather than producing a raw transcript, it cleans up speech as you talk: removing filler words like "um" and "uh," recognizing when you correct yourself mid-sentence and keeping only the final intended wording, and auto-formatting spoken lists and key points into structured text. It adapts tone to context, supports a personal dictionary for custom terms, and lets you edit existing text by selecting it and saying how you want it changed. Typeless captures audio through its app and dictation keyboard and inserts the resulting text directly into whatever you are working in, claiming compatibility across dozens of applications such as Notion, Google Docs, Slack, Gmail, and others. It runs on macOS, Windows, iOS, and Android, and supports 100+ languages with automatic detection plus translation. It is aimed at professionals, writers, students, and developers who want to draft messages, emails, and documents faster than typing.
Best suited for
CallMiner is custom pricing (contact sales); Typeless is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | Typeless |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Real-time speech-to-text dictation that inserts directly into other apps |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Automatic filler-word removal and self-correction recognition |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Auto-formatting of spoken lists and structured content |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | Context-aware tone adaptation and personal dictionary for custom terms |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Voice commands to edit and revise existing text |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | 100+ language support with automatic detection and translation |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
Typeless
Choose Typeless if you need drafting emails, messages, and documents by speaking instead of typing — strengths include cross-platform coverage including macos, windows, ios, and native android.
CallMiner
Typeless
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while Typeless is strong for drafting emails, messages, and documents by speaking instead of typing. Both transcribe and summarize meetings.
CallMiner is custom pricing and Typeless is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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