CallMiner: CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance. TwinMind: Browser-extension and mobile AI meeting assistant that transcribes calls in real time on-device and turns them into searchable notes. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist CallMiner when contact centers monitoring agent performance and automating quality scoring and coaching matters most, and TwinMind when users who prefer a bot-free, privacy-conscious notetaker over tools that join the meeting matters most. Try them side by side on real calls before deciding — needs vary by team.
CallMiner is an enterprise conversation intelligence platform that transcribes and analyzes voice and digital customer interactions for sentiment, intent, and compliance.
Browser-extension and mobile AI meeting assistant that transcribes calls in real time on-device and turns them into searchable notes.
CallMiner is an enterprise speech and conversation analytics platform, built around its Eureka product, that captures and analyzes customer interactions across voice and digital channels. It records and transcribes calls into text, then applies acoustic and linguistic AI to surface sentiment, emotion, intent, and behavioral signals — quantifying frustration, effort, satisfaction, and confidence rather than sampling a fraction of conversations. Designed for contact centers and large enterprises, it spans modules for analysis, automated agent scoring and coaching, real-time guidance during live calls, automated redaction of sensitive data, multilingual translation, and interactive dashboards. CallMiner ingests voice, chat, email, surveys, social media, and screen recordings, applying scoring models to isolate compliance risks, fraud, quality issues, and sales outcomes. It also includes generative and agentic AI features such as automatic category creation, contact summarization, and natural-language discovery. The platform is used across healthcare, finance, retail, insurance, and BPO sectors, and was named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025.
Best suited for
TwinMind is an AI meeting assistant delivered as a Chrome browser extension and companion mobile app that captures, transcribes, and summarizes conversations from video calls and in-person meetings. The Chrome extension works alongside Google Meet, Zoom, and Microsoft Teams to produce real-time transcripts and then generate structured notes and action items after the call. Rather than sending a separate bot participant into the meeting, TwinMind transcribes the audio playing on the user's device, so there is no visible 'recording bot' announcement. The company emphasizes a privacy-first design: the product states that audio is not stored and that only text transcripts are kept, with data saved locally and optional encrypted cloud backup. TwinMind supports a large set of languages and lets users query their past conversations through an AI chat interface, positioning itself as a personal 'second brain' for recall. It markets a single experience spanning desktop browser and phone so meetings, voice notes, and ambient conversations can be captured in one place. The product is actively maintained and operating in 2025-2026. Pricing varies by plan. Check the official website for current pricing.
Best suited for
CallMiner is custom pricing (contact sales); TwinMind is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | CallMiner | TwinMind |
|---|---|---|
| Core capability | Automatic transcription of voice and digital interactions across multiple languages | Chrome browser extension for Google Meet, Zoom, and Microsoft Teams |
| Standout feature | Acoustic and linguistic sentiment and emotion analysis (frustration, satisfaction, effort) | Real-time transcription with on-device audio capture (no separate meeting bot) |
| Team usage | Real-time agent guidance and alerts during live calls plus post-call analysis | Automatic AI summaries and action items after each meeting |
| Integrations | Automated redaction of sensitive numeric data for compliance and security | AI chat to query and search past conversations |
| Languages & capture | Automated scoring and quality management for compliance, performance, and sales | Companion mobile app for in-person and on-the-go capture |
| Best-fit workflow | Omnichannel coverage: voice, chat, email, surveys, social, and screen recordings | Multilingual transcription across many languages |
CallMiner
Choose CallMiner if you need contact centers monitoring agent performance and automating quality scoring and coaching — strengths include analyzes 100% of interactions rather than a sampled subset, reducing blind spots.
TwinMind
Choose TwinMind if you need professionals who want hands-free notes during back-to-back video calls — strengths include bot-free capture avoids a visible recorder joining the call.
CallMiner
TwinMind
It depends on your workflow. CallMiner is strong for contact centers monitoring agent performance and automating quality scoring and coaching, while TwinMind is strong for professionals who want hands-free notes during back-to-back video calls. Both transcribe and summarize meetings.
CallMiner is custom pricing and TwinMind is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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